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Unable to close files in Acrobat

Mar 09, 2018

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I have been viewing a number of saved pdfs (journal articles) in an attempt to reorganise my files. I now have a problem that if I open a file I then am unable to close it. I close it on Acrobat and indeed close the whole programme down but the file remains on there and I cannot rename it or move it to a more suitable folder in file explorer (Windows 10). It is completely blocked by the system which tells me that it is still open.

I have tried reloading Acrobat but my version is up-to-date and I cannot download a more up-to-date version.

This is making life very difficult. Can anyone help?

Thanks

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Unable to close files in Acrobat

Mar 09, 2018

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I have been viewing a number of saved pdfs (journal articles) in an attempt to reorganise my files. I now have a problem that if I open a file I then am unable to close it. I close it on Acrobat and indeed close the whole programme down but the file remains on there and I cannot rename it or move it to a more suitable folder in file explorer (Windows 10). It is completely blocked by the system which tells me that it is still open.

I have tried reloading Acrobat but my version is up-to-date and I cannot download a more up-to-date version.

This is making life very difficult. Can anyone help?

Thanks

Topics

General troubleshooting

Views

2.4K

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 09, 2018

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Hello Katherineg,

We apologize for the inconvenience caused, as per the description above, you are not able to close the PDF files once opened in Acrobat, Is that correct?

As you mentioned, you already tried reinstalling Acrobat, but the issue persists, please try resetting the preferences once, to reset preferences refer to How to reset Acrobat Preference settings to default.

Reboot the machine and see if this makes any difference.

Try removing Acrobat once using the Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

If the issue still persists, please create a Test user account with full admin rights and try closing the PDFs.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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Mar 09, 2018

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Thank you. I shall be busy

Katherine

Sent from my iPhone

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Jan 17, 2019

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I have (I think) the same issue (on Windows 10, with Acrobat DC). After I close the visible Acrobat application, sometimes I can't rename the file. Also, if the PDF is generated by, e.g., an R script, the script runs (without complaining), but then Acrobat says the file is already open. Presumably one of the background processes has locked the file.

This is problematic because it makes it harder to rename files, or to run a program (such as R), which generates a PDF file, after altering the program. (Which I usually do a lot :/)

If there's an option to fix this, it would be good to know about.

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