Unable to distribute Adobe form via internal server

Feb 10, 2021 Feb 10, 2021

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Hi, I use Adobe forms a lot. I've only ever distributed them via email because we've always used them to collect information from external folks who do not have access to our SharePoint, shared networks, etc. Now, I am creating a form to be used internally and I would like to distribute the form and collect responses via an internal server. However, when I click "distribute," "internal server," and then "continue," Adobe does not prompt me to specify a server. Instead, it still takes me through the same steps to distribute via email. Does anyone know why Adobe continues with email distribution even after "internal server" is selected? If helpful, I'm using Adobe Acrobat Pro 2017.

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to distribute the PDF form using internal server as you are only getting the option for email.

 

Would you mind sharing the version of the Adobe Acrobat 2017 you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 17.11.30190. Go to Help > Check for Updates

You may also download the patch manually using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once.

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

For more information about distributing the PDF form on internal server please look at the help pages listed below:
- https://helpx.adobe.com/in/acrobat/using/send-pdf-forms.html

- https://acrobatusers.com/tutorials/how-to-distribute-forms-via-an-internal-server/index.html

 

Regards

Amal

 

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