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Unable to drag and drop in Acrobat Combine Files Tool after cursor turn into forbidden sign

New Here ,
Nov 14, 2020

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Hi, 

 

As title, acrobat is showing forbidden cursor every time when I try to drag and drop a file into combine files tool. I've tried PDF, Word, Excel and all of them showed the forbidden cursor. I've also ran System File Checker and repaired any corrupted file. However, the issue still exists. 

 

I'm using Windows 10 with acrobat version 2020.013.20064. 

 

Has anyone encounter issue? 

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General troubleshooting

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Unable to drag and drop in Acrobat Combine Files Tool after cursor turn into forbidden sign

New Here ,
Nov 14, 2020

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Hi, 

 

As title, acrobat is showing forbidden cursor every time when I try to drag and drop a file into combine files tool. I've tried PDF, Word, Excel and all of them showed the forbidden cursor. I've also ran System File Checker and repaired any corrupted file. However, the issue still exists. 

 

I'm using Windows 10 with acrobat version 2020.013.20064. 

 

Has anyone encounter issue? 

TOPICS
General troubleshooting

Views

25

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Nov 14, 2020 0
Adobe Community Professional ,
Nov 14, 2020

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Are you dragging the icon far enough from its original position?
Normally the forbidden cursor disappears as soon as you pass the icon of the next or previous document.

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Nov 14, 2020 0
New Here ,
Nov 14, 2020

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I'm not sure what you mean by "pass the icon of the next or previous document."

 

The icon turns forbidden once inside the acrobat app. 

I've tried dragging my file from desktop to app/ documents to app and it all shows forbidden once inside acrobat. 

I have a screen recording to help: Cursor turns Forbidden 

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