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Unable to edit a fillable PDF

New Here ,
Nov 05, 2020

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HI

Someone sent me a fillable PDF that does not require a signature. They don't have Acrobat DC so asked me to edit some of the content. I did this and sent it back to them. There were further corrections to be made so they sent it back again but now I cannot edit the text in the fillable fields. What's happened to the file?

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Edit and convert PDFs, PDF forms

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Unable to edit a fillable PDF

New Here ,
Nov 05, 2020

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HI

Someone sent me a fillable PDF that does not require a signature. They don't have Acrobat DC so asked me to edit some of the content. I did this and sent it back to them. There were further corrections to be made so they sent it back again but now I cannot edit the text in the fillable fields. What's happened to the file?

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Edit and convert PDFs, PDF forms

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33

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Nov 05, 2020 0
Most Valuable Participant ,
Nov 05, 2020

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Very hard to say without seeing the actual file. But ask them what application they used to edit it, and how they saved it when they were done...

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Nov 05, 2020 0
Adobe Community Professional ,
Nov 05, 2020

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HI,

without accessing the file, it might hard to give you a definite answer.

Check the security setting (File > Properties) as it might indicate why the file is 'locked' .

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Nov 05, 2020 0
New Here ,
Nov 05, 2020

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I’ve checked all the securities and everything else I can think of. I can see no difference between the one I can edit and the one I can’t

Sent from Mail for Windows 10

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Nov 05, 2020 0
Most Valuable Participant ,
Nov 05, 2020

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Do you still have the older file? If so, open each file (old and new) and use File > Properties -- Description. The only thing that should have changed is the Modified date. Check that the Created, Application, and PDF Producer are all the same. If these have changed, it's been through some other app which has removed the fillable fields. (If you can tell us Application and Producer we may have an idea what happened - or not!)

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Nov 05, 2020 0
New Here ,
Nov 05, 2020

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The only difference it the date created and modified

The original was created ages ago and modified 2/11. The uneditable one is created 2/11 and modified 4/11.

Everything else is the same.


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