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Unable to enter password to log into Acrobat DC

New Here ,
Aug 13, 2020

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Hi,

 

I'm having issues accessing Acrobat DC - I can't access the field to enter my password. I've entered my email address and a green check mark appears next to it but nothing happens afterwards. Has anyone encountered anything similar and were able to resolve the issue?

 

Many thanks,

 

Lulee

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General troubleshooting

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Unable to enter password to log into Acrobat DC

New Here ,
Aug 13, 2020

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Hi,

 

I'm having issues accessing Acrobat DC - I can't access the field to enter my password. I've entered my email address and a green check mark appears next to it but nothing happens afterwards. Has anyone encountered anything similar and were able to resolve the issue?

 

Many thanks,

 

Lulee

TOPICS
General troubleshooting

Views

31

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Aug 13, 2020 0
Adobe Employee ,
Aug 13, 2020

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Hey Lulee,

 

sorry to hear about the trouble caused. Looking at the description given above, it seems that you haven't been able to login into the application as its not giving the dialog to type in the password. 

 

Would that be possible for you to share the screenshot of the same with us? meanwhile, try the following-

  • Reboot your system. 
  • Launch Acrobat DC
  • Check if there's any option/way to click on the profile icon at upper right corner. (only when the application launched properly)
  • When nothing works, use this cleaner tool to remove the application completely http://labs.adobe.com/downloads/acrobatcleaner.html and reinstall it. 

 

Thanks,

Akanchha 

 

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