unable to enter password

New Here ,
Feb 24, 2021 Feb 24, 2021

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I have a number of password protected .pdf. They used to open no problem. Since I did the big Windows update, I am unable to enter a password in the field. The reader does not recognize my typing. I uninstalled and reinstalled. Ideas? 

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General troubleshooting

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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When you say the reader, what program are you using to try and open these password protected PDFs?

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hi there..

I hope the following link will help you solving this issue...

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

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