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Unable to find Adobe PDF resource files on Acrobat XI Pro.

Community Beginner ,
Oct 15, 2012 Oct 15, 2012

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Hello,

I have installed the Acrobat XI Pro on Windows 7 Professional 64 bits.  When I open a XLSX file from MS Excel 2010 64 bits and choose Create PDF, appears an error message “Unable to find Adobe PDF resource files. Acrobat PDFMaker “. What I can do to resolve this problem?

I do not have this problem on converting DOCX files from MS Word 2010 64 bits version.

This problem does not exist on Acrobat X Pro version.

Best Regards,

Nuno Diniz

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correct answers 1 Correct answer

Community Expert , Oct 17, 2012 Oct 17, 2012

There is a known issue where you'll see this message when Acrobat XI is installed to coexist with X.

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New Here ,
Oct 16, 2012 Oct 16, 2012

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Hello Nuno,

It is working fine for me with your configuration.

Try other workflows

1. Right click the XLSX file in explorer -> Convert to Adobe PDF

2. OR Drag and drop the XLSX file to Acrobat window.

Also, did you installed Acrobat X1 fresh or upgraded above X?

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Community Beginner ,
Oct 16, 2012 Oct 16, 2012

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Hello,

Thank you for your help, but did not work anyway. Appears an error message “Acrobat PDFMaker. An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF.”

I upgraded above Acrobat X Pro.

I already did a Repair Acrobat Installation and do not work.

If I can’t resolve this important resource, alone it is lacking me uninstall and do an clean installation.

What do you think?

Regards,

Nuno  

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Oct 16, 2012 Oct 16, 2012

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Hi Nuno,

Do you have any other 3rd party add-ins installed into Excel?

Has this ever worked since installing Acrobat XI?

You may want to try repairing Office, then repairing Acrobat again. 

-David

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Community Beginner ,
Oct 16, 2012 Oct 16, 2012

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Hi David,

1) No;

2) No. With Acrobat X Pro worked without problems;

3) I already do that and the problem persist.

If I uninstall XI version and install X version, works. With XI version do not work. It's a bug?

Nuno

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Oct 16, 2012 Oct 16, 2012

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Hi Nuno,

With Excel 2010 open, choose File > Options.  Click 'Add-ins'.

What are the 'Active Application Add-ins'?

-David

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Community Beginner ,
Oct 18, 2012 Oct 18, 2012

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Hi David,

Active Application Add-ins: Acrobat PDFMaker Office COM Addin on C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\Office\x64\PDFMOfficeAddin.dll

Regards,

Nuno

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Adobe Employee ,
Oct 16, 2012 Oct 16, 2012

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When you installed XI, did you uninstall X or did you decide to keep both versions?

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Community Beginner ,
Oct 18, 2012 Oct 18, 2012

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No. I uninstall X version.

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Community Expert ,
Oct 17, 2012 Oct 17, 2012

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There is a known issue where you'll see this message when Acrobat XI is installed to coexist with X.

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Community Beginner ,
Oct 18, 2012 Oct 18, 2012

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Greetings Lori,

My Acrobat XI did not installed to coexist with X.

But I installed the Microsoft Visual C++ 2010 x64 Redistributable on http://www.microsoft.com/en-us/download/details.aspx?id=13523 and the problem as gone.

I followed the instructions on PDFMaker in 64 Bit Office on http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html and all works well.

So, I think that the Acrobat XI version needs this software to work in good condition on 64 bits versions of MS Office.

Thank you very much.

Best Regards,

Nuno Diniz

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New Here ,
Feb 07, 2013 Feb 07, 2013

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I was having issues with pdfmaker only not working in excel....this" But I installed the Microsoft Visual C++ 2010 x64 Redistributable on http://www.microsoft.com/en-us/download/details.aspx?id=13523 and the problem as gone."

Solved that thank you so much..

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New Here ,
Mar 01, 2021 Mar 01, 2021

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LATEST

Correct, this method worked for me, but I had to load a slightly different version. C++ 2015

 

https://www.microsoft.com/en-us/download/confirmation.aspx?id=52685

 

 

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Enthusiast ,
Oct 18, 2012 Oct 18, 2012

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Just received a response from the user. He followed the instructions mentioned under PDFMaker in 64 Bit Office on the known issue link provided by Lori. It worked for him.

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New Here ,
Oct 06, 2013 Oct 06, 2013

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I've found a fix for this on Windows 7 64bit running office 2007. I found it by accident really while trying to figure out why Qiicktime was also throwing out an error not being able to finf active X control which also solved the issues I was having with Acrobat. http://www.windowsreference.com/windows-vista/fix-for-quicktime-error-46-could-not-find-or-load-acti...

Problem now solved and Acrobat toolbar now shows up in the office applications!

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