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I have exported a set of PDF drawings from AutoCAD LT 2021 and when I send them to print through Acrobat Pro DC, some wouldn't print at all. All PDF files contain the same layer/hatch information and were exported all in one go. I haven't had an issue with this in the past. Also, I did a test print from my other Mac computer and the drawings printed fine. It seems like something is wrong with Acrobat settings on my main Mac computer. See error message in the printer window in the screenshot attached below.
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Hi Maijav
We are sorry for the trouble. as described you are unable to print some PDF using Acrobat pro DC
Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC.
A new version of Adobe Acrobat/Reader DC is now available version 20.12.20041. Please try to update the application to the new version and see if that makes any difference. Go to Help > Check for Updates.
Also, please check for any missing /pending updates for printer driver and firmware and try updating it. You may also try to remove the printer driver and firmware and reinstall them.
You may also take a look at the steps provided in the help page https://helpx.adobe.com/in/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.
Let us know how it goes
Regards
Amal
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Dear Amal,
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Hi there
Thank you for sharing the details. As the file is printing form a diffrent machine with the same printer.
For testing pleae try to turn off the protected mode and see if that makes any difference. Go To Adobe Acrobat DC > Preferences > Enhanced Security > Turn Off the Protected Mode and uncheck the Enhanced Security > Click OK and reboot the application and check.
Note: Please turn oin the security after testing.
If it still doesn't work, please try to create a new test user profile with full admin rights or enable the root account in mac and try using the application from there and see if that works for you
Let us know how it goes
Regards
Amal
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Hi Amal,
I tested both options and neither of them worked. Is there anything else I can try?
Best,
Maija
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Hi There,
Thanks for reporting the issue here.
Please check once that all the layers in AutoCAD are printable or not. Also as a work around one can Create PDF using the Tools > Create PDF for CAD files as well.
Regards,
Swapnil Srivastava