Unable to Remove Digital ID; No password prompted to Create ID

Report · Jul 27, 2020

Hi Adobe Community!

I am currently facing 2 difficulties I am hoping you guys can help me with:

1) I am unable to "remove" created digital IDs. I went to Preferences > Signatures > Identities & Trusted Certificates > More > selected the Digital ID I want to remove > Remove ID. However, that button does not work for me. There was no response or feedback after clicking the "Remove ID" button.

2) I understand a password is required to create a digital ID. However, this did not happen to me. I was able to create a digital ID/signature without Adobe prompting me to create any password. Similarly, I was able to insert the signature onto PDF documents without having to insert any password.

This is frustrating. If anyone has any ideas, please do enlighten me! For information, I am using a Mac and Adobe Acrobat Reader DC Version 2020.009.20074.

Thanks in advance!

Report · Jul 27, 2020

Let me move this to the Acrobat forum for you, where you are more likely to receive an answer to your question.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.