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Unable to Resize text boxes

New Here ,
Jan 07, 2019

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Good Morning,

In my office, most of the users are using Reader DC. with the exception of 1 user (so far) when we open a PDF we can resize the text boxes.

One user is unable to do this. even with new or existing text boxes they cannot be resized. I can save the document and open it on another PC and can resize the text boxes, but then save it and send it back it still will not resize. I am sure this is as setting issue or possibly registry.

I have uninstalled and re-installed it - didn't work

I uninstalled, deleted all the associated files and re-installed it - didn't work

I uninstalled, deleted the files, deleted everything in the registry related to acrobat reader (thinking that it might be a setting from another previous version of reader) re-started the PC and re-installed - didn't work.

Any advice?

OH Yeah Win 7 Pro PC

Thanks in advance

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Comment review and collaborate PDF, Windows

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Unable to Resize text boxes

New Here ,
Jan 07, 2019

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Good Morning,

In my office, most of the users are using Reader DC. with the exception of 1 user (so far) when we open a PDF we can resize the text boxes.

One user is unable to do this. even with new or existing text boxes they cannot be resized. I can save the document and open it on another PC and can resize the text boxes, but then save it and send it back it still will not resize. I am sure this is as setting issue or possibly registry.

I have uninstalled and re-installed it - didn't work

I uninstalled, deleted all the associated files and re-installed it - didn't work

I uninstalled, deleted the files, deleted everything in the registry related to acrobat reader (thinking that it might be a setting from another previous version of reader) re-started the PC and re-installed - didn't work.

Any advice?

OH Yeah Win 7 Pro PC

Thanks in advance

TOPICS
Comment review and collaborate PDF, Windows

Views

938

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Jan 07, 2019 0
Adobe Employee ,
Jan 11, 2019

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Hi Jamiej,

Sorry for the delay in response.

When you say you cannot resize the box, could you please let us know which box you are referring to?

Are you adding the text box using the comment tool?

Please elaborate on what exactly you are trying to do?

It would be helpful if you can share the screenshot and the workflow you do.

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

We will be waiting for your response.

Regards,

Meenakshi

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Jan 11, 2019 1
New Here ,
Jan 14, 2019

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Meenakshi,

Thanks for your response. Basically it's only a few users who are having this problem.

We are using reader DC on Win 7 and a document is created with a text box. the document is saved and forward to other users. Most users are able to resize the text box, but a few users can not. I've tried uninstall and re-install to no avail.

Any suggestions.

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Jan 14, 2019 0
New Here ,
Jun 12, 2019

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Hi,

Anyone from Adobe? I am also facing exactly the same problem. Any updates from Adobe?

Thank you.

Regards,

Edward

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Jun 12, 2019 0
Most Valuable Participant ,
Jun 12, 2019

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Please provide full details of the problem.

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Jun 12, 2019 0
New Here ,
Jun 12, 2019

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My user has created a text box and she cannot resize the text box or move it to another location.

The problem happens with every PDF document, not just that particular one.

It also happens for any type of text box -- signature box, comment box, etc.

Normally to move the text box, you move the cursor around the edge of the box until it changes to a "movement" cursor. Then you can drag the box to another location. Same for resizing -- you should get a "resize" cursor then you can resize the box.

He is using the latest version of Acrobat Reader DC. Operating system is Windows 10 Professional.

Some troubleshooting methods I have tried but they have not worked:

1. Uninstall Acrobat Reader DC and reinstall it. No cleaning with the eraser tool is done.

2. Uninstall Acrobat Reader DC, clean-up with Adobe's eraser tool, and reinstall.

3. Repair installation.

4. Turn off protected view (Edit>Preferences>Security(Enhanced)>Set "Protected View" to "Off", and uncheck "Enable Enhanced Security").

5. Try the document in another computer. It is not the document's problem.

6. Get him to duplicate the action in another computer -- to confirm that he really knows how to do resizing and moving.

One of my colleagues commented that it might be a registry issue but we do not know what or where to look.

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Jun 12, 2019 0
New Here ,
Jun 16, 2019

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Hi,

Does anyone have a solution to this issue?

Thanks in advance.

Regards,

Edward

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Jun 16, 2019 0
Most Valuable Participant ,
Jun 17, 2019

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Are you able to access the Properties of the field? If so, make sure the "Locked" check-box is not ticked.

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Jun 17, 2019 0
New Here ,
Jun 17, 2019

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Hi try67,

Thanks for replying

Yes I can access properties and "Locked" is not checked.

Regards,

Ed

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Jun 17, 2019 0
New Here ,
Sep 28, 2020

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I have found another solution to this if you're adding text through comments. Simply click the Highlight Text symbol, and now you can resize text boxes. Click the Add Text Comment symbol again to deactivate it, and you will be able to add text again.

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Sep 28, 2020 0