Unable to save a document

New Here ,
May 04, 2021 May 04, 2021

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Hi, When I am in Adobe Pro and make amendments to a document, it only comes up with the option to

save as and not the save option as this is greyed out.  Had anyone else had this issue and how can I resolve this?  I have the latest version of Adobe Pro DC 2021.

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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New Here ,
May 04, 2021 May 04, 2021

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Thanks for that but my protected view appears to be off so not sure why this is still happening?

 

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New Here ,
May 12, 2021 May 12, 2021

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Can anyone help?

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi there

 

++ Adding to the discussion

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Enhanced Security > uncheck 'Enable Protected mode at startup' > Click OK and check.

Note: Please turn on the security after testing to avoid any security risks.

 

Regards

Amal

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New Here ,
May 12, 2021 May 12, 2021

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Hi Amal,

 

The enable protect mode is off already.  Do you have any other solution?

 

Thanks

 

Jules

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi there

 

We are sorry to hear that, please try to reset the Acrobat preferences to default as described  in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check .

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there

 

Regards

Amal

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