Unable to save a document

[defaultwg9sc6bp4xxt]

Hi, When I am in Adobe Pro and make amendments to a document, it only comes up with the option to

save as and not the save option as this is greyed out.  Had anyone else had this issue and how can I resolve this?  I have the latest version of Adobe Pro DC 2021.

[try67]

Try disabling the Protected View mode. See: https://helpx.adobe.com/acrobat/using/protected-view-feature-pdfs-windows.html

[defaultwg9sc6bp4xxt]

Thanks for that but my protected view appears to be off so not sure why this is still happening?

[defaultwg9sc6bp4xxt]

Can anyone help?

[Amal.]

Hi there

++ Adding to the discussion

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Enhanced Security > uncheck 'Enable Protected mode at startup' > Click OK and check.

Note: Please turn on the security after testing to avoid any security risks.

Regards

Amal

[defaultwg9sc6bp4xxt]

Hi Amal,

The enable protect mode is off already.  Do you have any other solution?

Thanks

Jules

[Amal.]

Hi there

We are sorry to hear that, please try to reset the Acrobat preferences to default as described  in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check .

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there

Regards

Amal