Copy link to clipboard
Copied
Hello,
On our remote desktop VDI Adobe Acrobat Reader DC or Pro is unable to find any words for a few users since being updated on 2/11. Yet on my Office PC it works fine and is up to date when searching for words on the same document. Had them switch machines and still same issue. No one has had any issue ever with searching for words on a PDF until yesterday. Is this a bug in the new version of PRO/Reader DC?
Copy link to clipboard
Copied
Hi,
sorry to hear about the trouble caused and thanks for reporting this to us.
While using the find function in Acrobat Reader DC or Acrobat DC, it doesn't bring out the accurate result or it just doesn't find the word at all?
Try the following troubleshooting steps and see if that makes a difference.
1- Check with a different file than the one you are working with
2- Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat Reader and check back.
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.
Thanks,
Akanchha
Copy link to clipboard
Copied
Hi Tyler,
Can you please provide the below details for us to look into the issue.
Regards,
Ammar
Copy link to clipboard
Copied
Hi,
A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses this issue.
Open Acrobat/Reader>help>check for update or install the latest patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
For Additional Info, please refer: https://community.adobe.com/t5/acrobat/bug-fixes-acrobat-amp-reader-dc-feb-2021-optional-update-wind...
Thanks,
Akanchha
Copy link to clipboard
Copied
Hello,
I have the same problem. I am also unable to find any words...
Please help us!
Copy link to clipboard
Copied
Can you please provide the below details for us to look into the issue.
Regards,
Ammar
Copy link to clipboard
Copied
Windows 10 with 64 bit!!
BUT: Acrobat Reader is 32 bit version since new version
Copy link to clipboard
Copied
Please let us know if you are available for a sync up session so that we can investigate the issue further.
Regards,
Ammar
Copy link to clipboard
Copied
YES, I am ready. But my english is not perfekt. But lets try
Copy link to clipboard
Copied
What I have to do?
Copy link to clipboard
Copied
Thanks @knutk43529348 for joining the session. We will keep the thread updated.
Copy link to clipboard
Copied
Please find the steps to capture process monitor logs below:
Copy link to clipboard
Copied
Hi,
We have informed our engineering teams regarding this issue and we will let you know once the bug has been fixed.. For now, we have a workaround for the issue where Find (CTRL+F) is not working.
Please follow the steps mentioned at: https://helpx.adobe.com/acrobat/kb/unable-to-search-text-in-pdf.html
Thanks
Adobe Acrobat DC Desktop Team