Unable to Search PDFs with Reader DC or Pro DC since new update on 2/11

New Here ,
Feb 12, 2021 Feb 12, 2021

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Hello,

           On our remote desktop VDI Adobe Acrobat Reader DC or Pro is unable to find any words for a few users since being updated on 2/11. Yet on my Office PC it works fine and is up to date when searching for words on the same document. Had them switch machines and still same issue. No one has had any issue ever with searching for words on a PDF until yesterday. Is this a bug in the new version of PRO/Reader DC?

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General troubleshooting

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi,

 

sorry to hear about the trouble caused and thanks for reporting this to us. 

While using the find function in Acrobat Reader DC or Acrobat DC, it doesn't bring out the accurate result or it just doesn't find the word at all?

Try the following troubleshooting steps and see if that makes a difference.

1- Check with a different file than the one you are working with

2- Navigate to Adobe Acrobat Reader>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat Reader and check back.

 

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

 

Thanks,

Akanchha 

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi Tyler,

 

Can you please provide the below details for us to look into the issue.

  1. OS Versions of both machines (The one on which find is not working and the one which find is working fine)
  2. Is it a 64 bit version of Acrobat Reader or 32 bit version?
  3. Please share/attach a sample file on which the issue is reproducible

 

Regards,

Ammar

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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LATEST

Hi,

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses this issue.

Open Acrobat/Reader>help>check for update or install the latest patch from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

For Additional Info, please refer: https://community.adobe.com/t5/acrobat/bug-fixes-acrobat-amp-reader-dc-feb-2021-optional-update-wind... 

 

Thanks,

Akanchha 

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Hello,
I have the same problem. I am also unable to find any words...
Please help us!

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Adobe Employee ,
Feb 13, 2021 Feb 13, 2021

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Hi knutk43529348,

Can you please provide the below details for us to look into the issue.

  1. OS Version 
  2. Is it a 64 bit version of Acrobat Reader or 32 bit version?
  3. Please share/attach a sample file on which the issue is reproducible

 

Regards,

Ammar

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New Here ,
Feb 13, 2021 Feb 13, 2021

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Windows 10 with 64 bit!!
BUT: Acrobat Reader is 32 bit version since new version

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Adobe Employee ,
Feb 13, 2021 Feb 13, 2021

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Hi knutk43529348 ,

Please let us know if you are available for a sync up session so that we can investigate the issue further.

 

Regards,

Ammar

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New Here ,
Feb 13, 2021 Feb 13, 2021

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YES, I am ready. But my english is not perfekt. But lets try

 

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New Here ,
Feb 13, 2021 Feb 13, 2021

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What I have to do?

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Adobe Employee ,
Feb 13, 2021 Feb 13, 2021

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Thanks @knutk43529348  for joining the session. We will keep the thread updated.

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Adobe Employee ,
Feb 13, 2021 Feb 13, 2021

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Hi Tyler,
 
Could you also please perform your workflow and share the process monitor logs with us?
 

Please find the steps to capture process monitor logs below:

  1. Download the tool from the below link: https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
  2. Extract the contents of the downloaded file.
  3. Double Click on procmon.exe file.
  4. If you see a Process Monitor Filter window, please click on OK.
  5. Then Open Acrobat/Reader and run the problem workflow.
  6. Go back to the Process Monitor tool and click File>Uncheck Capture Events.
  7. Then File>Save >All Events.
  8. The logs will be saved in the same folder as the tool with name logfile.pml.
  9. Please share the file for further analysis.
 
Thanks,
Aakash

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi,

 

We have informed our engineering teams regarding this issue and we will let you know once the bug has been fixed.. For now, we have a workaround for the issue where Find (CTRL+F) is not working.

Please follow the steps mentioned at: https://helpx.adobe.com/acrobat/kb/unable-to-search-text-in-pdf.html

 

Thanks

Adobe Acrobat DC Desktop Team

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