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Unable to send a PDF for signature

New Here ,
Jan 05, 2018

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I am unable to send a PDF for signature because it tells me to upgrade. I click on the upgrade button but nothing happens. Is this because I only have the trial version and need to purchase the license for this to be resolved?

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Security digital signatures and esignatures, Windows

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Unable to send a PDF for signature

New Here ,
Jan 05, 2018

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I am unable to send a PDF for signature because it tells me to upgrade. I click on the upgrade button but nothing happens. Is this because I only have the trial version and need to purchase the license for this to be resolved?

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Security digital signatures and esignatures, Windows

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Jan 05, 2018 1
Adobe Employee ,
Feb 19, 2018

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Hi Myriamr,

Sorry for the delay in response.

As per the issue description mentioned above, it seems you are using Adobe Reader to send PDF files for signatures. You may subscribe to Adobe Sign or Acrobat Pro DC to send documents for signatures. Please refer to this link for more info: Do more with PDFs | Adobe Acrobat DC

Let us know if you have any further questions.

Shivam

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Feb 19, 2018 0
New Here ,
Feb 19, 2018

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I have Acrobat DC, still not able to send it for signature. Get an error message all the time

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Feb 19, 2018 2
Adobe Employee ,
Feb 20, 2018

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Hi Irinas,

Would you mind sharing the complete error message you are getting when trying to send pdfs for signature?

Also, let us know the dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to: Identify the product and its version for Acrobat and Reader DC

There is a possibility that you have the Classic version installed on the machine which doesn't include send for signature option as the following thread discusses:

Send for Signature is not available under tools in Acrobat Pro DC

Thanks,

Shivam

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Feb 20, 2018 1
New Here ,
Mar 04, 2018

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I have the same problem and the exact message is "An error has occured, please try again later."  I have a subscription as well.

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Mar 04, 2018 0
Adobe Employee ,
Mar 04, 2018

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Hi Victorl,

Could you please confirm if you are getting this error message when trying to send pdf for signature or when trying to open pdf files in Acrobat?

Acrobat's dot version installed on the machine: Identify the product and its version for Acrobat and Reader DC

Try installing the latest patch for Acrobat and check if that helps. Launch Acrobat > click Help > select check for updates. You may also download updates manually using this link: Adobe software and product updates, reboot the machine after installing update and check.

Thanks,

Shivam

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Mar 04, 2018 0
New Here ,
Mar 04, 2018

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Trying to send for signature.

Cheers,

Victor

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Mar 04, 2018 0
Adobe Employee ,
Mar 05, 2018

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Thanks. Could you try opening this link - Sign In — e-signature and e-sign Software Solution — Adobe Sign in a web browser, login with your Adobe credentials > click Send and check if that works.

Also, let us know if you are using Adobe Acrobat desktop application or a web browser for sending documents?

If using a web browser, check if its updated to the latest version. You may refer to the following help docs for more info:

An error occurred while trying to access the service | unable to connect to PDF services

Adobe Sign: End of Life for TLS1.0 and 1.1 support

Thanks,

Shivam

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Mar 05, 2018 1
New Here ,
Apr 18, 2018

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Is there a fix for this? I have a desktop version of Adobe DC Pro. Updated. Keeps telling me to upgrade. Whats the problem?

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Apr 18, 2018 1
New Here ,
Apr 18, 2018

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Why would I need a sign account?

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Apr 18, 2018 1
New Here ,
Jul 15, 2018

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I am having same problem, and I do not see a resolution mentioned above

see screenshot below

On clicking upgrade I get the following screen. If I press start over I return to the upgrade option.

on trying to sign in using the adobe sign as suggested above, I get the a screen stating 'please wait' indefinitely: (section w username omitted for security)

Thank You

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Jul 15, 2018 0
Adobe Employee ,
Jul 17, 2018

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Hi Sanjeevr,

Could you let us know the application - Adobe Reader or Adobe Acrobat you are using to send pdf for signature? Also, the dot version of application and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

Also, if using a web browser, try using another web browser and check if that works. You may refer to this help document for more info: System requirements for Adobe Sign

Thanks,

Shivam

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Jul 17, 2018 1
New Here ,
Jul 23, 2018

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I have the same issue also. I just installed the latest version for Adobe DC Pro. But, i'm not able to use sign feature

when I go to Send for Signature, this is the message I get

When I click upgrade, button changes to Start Now. Then, it justs reverts back to UPGRADE

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Jul 23, 2018 0
New Here ,
Mar 04, 2018

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I have the same problem.  Have you figured out the solution to this yet?

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Mar 04, 2018 0
New Here ,
Aug 12, 2018

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I am also having this issue. It goes to the upgrade button, and then when pressed changes to start now (just as the above few posters).

I have adobe sign included in my CC subscription, and I am able to send through the web adobe sign, just not in Acrobat Pro DC.

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Aug 12, 2018 0
Adobe Employee ,
Aug 13, 2018

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Hi Kimberleyc,

Could you try signing out of Acrobat Pro DC, sign back in and try again. If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu ( for Windows OS only), reboot the machine after repair and check.

Let us know if you need any help.

Shivam

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Aug 13, 2018 0
New Here ,
Aug 13, 2018

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Hey, Thank you for your advice.
I had done the check for updates before posting, I have the most up to date version.
I also did the repair installation, however didn't reboot straight afterwards. I have since rebooted, and it is still happening
After all this I did the sign out, sign back in - it is still happening.

Should I uninstall the application and then reinstall?

Cheers,

Kimberley

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Aug 13, 2018 0
New Here ,
Aug 13, 2018

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Hello,

I am also having this issue as of today.

It continues to tell me to upgrade but I have the correct version, updates, etc.

I continued to click "Update" and then "Start Now" and got it to send (1) document, but then stopped again.

Need a resolution ASAP.

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Aug 13, 2018 0
New Here ,
Aug 13, 2018

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Having same issue, all of a sudden. I've been using this feature in Adobe Acrobat Pro DC for over a year. Given that we're all experiencing this on the same day, I think it must be an issue with Adobe, not with our versions or local installation.

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Aug 13, 2018 0
New Here ,
Aug 13, 2018

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Having issues with this as well. Anyone get any updates from Adobe?

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Aug 13, 2018 0
Community Beginner ,
Aug 13, 2018

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Same problem I have been having all morning. After repairing, it will work briefly, then goes back to the upgrade screen. Posting here so I can return to see any resolutions.

Installing the latest update now.

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Aug 13, 2018 0