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Unable to share file. File cannot be sent for comments. (Adobe Acrobat DC, MacBook Pro)

Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Help. I am unable to share file via email or share file via link. I've tried updating, restarting, changing my security setttings. I'm at a loss and my job depends on this feature.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Have you checked if there is an update to Acrobat. I am also on a Mac Pro and I had an update pending yesterday.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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also make sure you are signed in to Adobe with the account that has the subscription. I found that i had the update pending because I somehow was signed out.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Thanks, I'm using the account under my subscription.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Yes. Just updated, the problem remains.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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This is the error I'm receiving when trying to access via link.Screen Shot 2021-03-04 at 1.09.59 PM.png

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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I'm confused because I am the owner and I do have access.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Looks like there is something up with the permissions on the documents. 

Is this a personal or work computer?

If work computer and the documents are on a shared drive, it is possible someone was working on changing permissions on folders or files.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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just in case you need it Change permission on files in Mac , you seem pretty savy tho.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Is it possible that you are trying to access the file from the "recent" tab in the app itself and the file has been saved in a different location?

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