Unable to Sign In to Acrobat

[Louie Paulo]

Writing this to know if there are solutions for this kind of issue. I downloaded the Creative Cloud Desktop App (works fine) then I downloaded the Acrobat in the CC Desktop App. Once the installation was completed, I tried logging in my account using the "Sign In" button located on the Upper Right corner of Acrobat but no sign-in acct is prompting out. I even tried going to Help>Sign In and nothing ever happens, it is only prompting "Initializing registration... Please retry after a few minutes" and once I press Okay/Quit it just closes the Acrobat.

I already tried some of the threads posted here and non of it solved my issue.

[Amal.]

Hi Louie

Hope you are doing well and sorry for the  trouble. As described you are getting the error "Initializing registration... Please retry after a few minutes" 

Please check out the correct answer marked in a similar discussion: https://community.adobe.com/t5/acrobat/acrobat-dc-crashes-initializing-registration/m-p/9779619 and see if that helps. 

Let us know if you experience any trouble and need more help.

Regards

Amal

[Louie Paulo · Accepted solution]

The discussion and resolutions on the link above didn't work for me, so I just run "chckdsk /f /r" on cmd and it worked fine after that. Thank you for commenting though.

[Lawrence31960304jzwa]

Amal

I do not have Windows 10.  I have a mac min.  I explained to the sales rep. what I had and what my needs were.  I purchased Acrobat Pro for $19.99. I created a password with the rep. online.  He then sent me a link to login and disconnected.  My password did not work.  I tried resetting my password and it does not work.  So here are am.  I need to speak with a human to assist me in installing my new Acrobat Pro, remove over version of Adobe, and be able to connect to my multi-function printer so that I can scan.  Thank you.

[Amal.]

Hi there

We are sorry to hear that.

Please go through the steps shared in the link https://helpx.adobe.com/manage-account/using/change-or-reset-password.html to reset the password.

Also, to install the application, Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html to remove the previous traces of the installed application, reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Let us know how it goes.

Regards
Amal

[monte6C19]

I have been using Adobe Acrobat (2011) and the Elements package (2016) for years now.

All the sudden, I get an advisement that I need to sign-in.

This comes up anytime I try to open a PDF, or save a doc as a PDF. I can’t open the software from the desktop.

I’ve tried signing in and I get to the point it takes the serial number. But then I get the “sorry” message.