unexpected error

New Here ,
Feb 08, 2021 Feb 08, 2021

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Having issues trying to make a simple PDF from a word docx. using windows 10.

keep getting this error, have uninstalled and re installed.

Help

Thx B

 

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Create PDFs

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, you are unable to create PDF from MS Word file and getting the unexpected error.

 

We need some more information for a better understanding:

 

- What is the workflow/steps you are doing to create PDF?

- Are you on MAc or Windows machine and what is the OS version?

 

If you are on Windows machine, please try the steps suggested in the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-acrobat-pdfmaker-problems-office.html and see if that helps.

 

You may also look at the correct answer marked in the similar discussion listed below:

- https://community.adobe.com/t5/acrobat/pdfmaker-was-unable-to-produce-the-adobe-pdf/m-p/9034871

- https://community.adobe.com/t5/acrobat/an-unexpected-error-occurred-pdfmaker-was-unable-to-produce-t...

 

Regards

Amal

 

 

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