Unknown Error at preflight

Community Beginner ,
May 03, 2017 May 03, 2017

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Hi there,

When I attempted to preflight a particualr PDF I'm getting an "Uknown error (unknow exception)". This happens with any type of preflight, even to check the syntax issues. I've tried it on two separate computers, both with Acrobat Pro DC (version 2017.009.20044), and both came up with the same error.

Screen Shot 2017-05-03 at 5.00.07 PM.png

When I attempted the same preflight on a 2015 version of Acrobat Pro DC it worked.

As anyone else come across this problem.

I've been able to preflight other PDFs, it's just the one that is causing issues.

Thanks!

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Print and prepress

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correct answers 1 Correct Answer

Adobe Employee , Aug 08, 2017 Aug 08, 2017
Hi Courtney, This issue was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates (17.012.20093 Planned update, August 8, 2017 — Acrobat and Adobe Reader Release Notes).Please try it out and let us know your feedback. Regards,Priyanka

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Adobe Employee ,
May 14, 2017 May 14, 2017

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Thanks for your report. Could you please share the file with which you are facing this issue?

Regards,

Priyanka

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Community Beginner ,
May 17, 2017 May 17, 2017

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Hi Priyanka,

I've extracted one page from the problem file. I've tried again and I'm unable to preflight even this single page.

You may download it from:

Dropbox - sample.pdf

Thank you for looking into this issue.

Kind regards,

Courtney

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Adobe Employee ,
May 18, 2017 May 18, 2017

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Hi Courtney,

Thanks for sharing the file. We are able to reproduce the error at our end. Issue has been forwarded to the concerned team for further investigations.

Regards,

Priyanka

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Adobe Employee ,
Aug 08, 2017 Aug 08, 2017

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Hi Courtney,

This issue was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates (17.012.20093 Planned update, August 8, 2017 — Acrobat and Adobe Reader Release Notes).

Please try it out and let us know your feedback.

Regards,

Priyanka

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Community Beginner ,
Aug 08, 2017 Aug 08, 2017

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Hi Priyanka,

Excellent, thank you.

I've just checked the file with the latest update and it works perfectly.

Kind regards,

Courtney

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New Here ,
May 04, 2021 May 04, 2021

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LATEST

May 2021 and I am getting this notification with the latest update.

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