Unkown Error when editing/adding images in Acrobat

New Here ,
Feb 24, 2021 Feb 24, 2021

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Any insertation or change to an image in PDF results in "Unknown error" message. I read about a workaround in 2020 where you print as PDF, but that is not resolving the issue, nor are changes to compatibility settings. Has anyone found a recent solution?

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Edit and convert PDFs

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Adobe Employee ,
Feb 27, 2021 Feb 27, 2021

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Hi Jennifer,

 

Hope you are doing well.

Would you mind confirming the exact version of Adobe Acrobat and OS you have been working with? 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses some important issues. Let us know if that helps with this one.

Navigate to Acrobat>help>check for update

Or install the latest patch directly from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

If this doesn't help then, Navigate to Adobe Acrobat>Preferences(Mac) Or Edit>Preferences (Win)>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

 

Thanks,

Akanchha 

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Hi Akanchha,

 

The latest optional update did not solve our issue. We are on 2021.001.20142 on Windows 10 Enterprise. 

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New Here ,
Mar 04, 2021 Mar 04, 2021

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We are also 64-bit - would that make a difference?

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Have not heard an update yet. Please respond.

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Hi Jennifer,

hi Akanchha,

 

we have exact the same problem with fresh installed Adobe Acrobat Standard Version 21.001.20145. 

Which I found out that inserting only doesn't work for images stored on a network drive. If I copy and paste the files locally, I will not receive a warning or error message.

How can the bug be fixed?

 

Kind regards

Mario

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Mario - we found the same workaround you did, but no official word from Adobe on how to fix the actual bug. 

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Hi Jennifer,

 

today i got remote session with adobe support.

 

The following solution worked for me:

1. Start a Repair within the Adobe Acrobat (you can find the repair function in the menu)

2. After that, close the program and delete the following registry entry: Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat\DC 

Be carefuul with registry and make backup before deleting something.

 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Thank you for sharing. This solution did not work for us. Would it be possible for Adobe to set-up a remote session with us?

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