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Unsupported file in Adobe Acrobat Reader Dc Fill and Sign

New Here ,
Aug 19, 2020

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I am trying to send a pdf file using Adobe Acrobat and use the fill and sign feature (requesting signature) but I cannot select my file, yet another pdf file I tried selects just fine. I get the error "Unsupported file"   Please help?

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General troubleshooting, PDF forms

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Unsupported file in Adobe Acrobat Reader Dc Fill and Sign

New Here ,
Aug 19, 2020

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I am trying to send a pdf file using Adobe Acrobat and use the fill and sign feature (requesting signature) but I cannot select my file, yet another pdf file I tried selects just fine. I get the error "Unsupported file"   Please help?

TOPICS
General troubleshooting, PDF forms

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Aug 19, 2020 0
Most Valuable Participant ,
Aug 19, 2020

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Are you sure it's a PDF file? Open it in a plain-text editor. What are the first couple of lines you see there?

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Aug 19, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 19, 2020

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Hi Eliza

 

++ Adding to the discussion

 

Please make sure the PDF file is not password protected as we can not send the protected PDF file for signature via Adobe Sign. If you have the rights and know the password, please try to remove the password from the PDF and then try again to send for signature.

 

Please refer to the steps here https://helpx.adobe.com/in/acrobat/using/securing-pdfs-passwords.html#remove_password_security to remove the password from the PDF file.

 

Regards

Amal

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