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UPDATE PROBLEMS WITH FORGOTTEN USER NAMES AND PASSWORDS

New Here ,
Jun 25, 2020

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I have had continuous problem with activating the automatic upgrades for my Acrobat pro XI,

we have lost the initial user name details and password that was created when we first loaded this onto my work computer.

Since have upgraded to Windows 10 the PDF programme was forgotten to be backed up onto my machine and hence it had to be reinstalled this was when we lost the details.

How can this be resolved

 

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UPDATE PROBLEMS WITH FORGOTTEN USER NAMES AND PASSWORDS

New Here ,
Jun 25, 2020

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I have had continuous problem with activating the automatic upgrades for my Acrobat pro XI,

we have lost the initial user name details and password that was created when we first loaded this onto my work computer.

Since have upgraded to Windows 10 the PDF programme was forgotten to be backed up onto my machine and hence it had to be reinstalled this was when we lost the details.

How can this be resolved

 

Topics

How to

Views

34

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 25, 2020

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The latest update for Acrobat XI was in 2017.

 

Since you reinstalled it, first, you must be sure to use the latest version.
Acrobat XI latest version is 11.0.23

You can download updaters here:
https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

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