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Updating Adobe Acrobat X Pro 10.1.1

Community Beginner ,
Apr 18, 2018

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I am running Adobe Acrobat X Pro 10.1.1, can someone tell me if this the most up to date version? I can't seem to find out whether there are updates and the Update function within the program returns this error.

I am trying to fix the display issues I'm having in  High Sierra 10.13.4 on a 2017 Macbook Pro 13" within some of the Adobe programs (InDesign & Acrobat). Updating Photoshop and Illustrator have worked but InDesign didn't and still have compatibility issues.

Screen Shot 2018-04-18 at 18.38.19.png

Correct answer by macatakk | Community Beginner

Hello.

Very sorry, none of what you describe sounds anything like what I encountered in my update process, so I am not sure I can be of much help. I did not get a list of apps to update.

- make sure it is Adobe X Pro CS6

- make sure to use the correct update pkg file; I recall there was also a dmg, so perhaps try that

- if you are getting a message of which app to update, it does sound like you may have downloaded the wrong update file; be sure to follow the path I provided exactly; this will grab the exact file:

 

ftp://ftp.adobe.com/pub/adobe/acrobat/mac/10.x/10.1.16/misc/AcrobatUpd10116.pkg

 

- make sure all Adobe apps and helpers are closed, including Bridge or any other Adobe Helpers (I disabled all those long ago as I do not use them)

- that's about all the advice I can offer

 

Good luck.

 

Screen Shot 2020-01-19 at 5.24.07 PM.png

 

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Updating Adobe Acrobat X Pro 10.1.1

Community Beginner ,
Apr 18, 2018

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I am running Adobe Acrobat X Pro 10.1.1, can someone tell me if this the most up to date version? I can't seem to find out whether there are updates and the Update function within the program returns this error.

I am trying to fix the display issues I'm having in  High Sierra 10.13.4 on a 2017 Macbook Pro 13" within some of the Adobe programs (InDesign & Acrobat). Updating Photoshop and Illustrator have worked but InDesign didn't and still have compatibility issues.

Screen Shot 2018-04-18 at 18.38.19.png

Correct answer by macatakk | Community Beginner

Hello.

Very sorry, none of what you describe sounds anything like what I encountered in my update process, so I am not sure I can be of much help. I did not get a list of apps to update.

- make sure it is Adobe X Pro CS6

- make sure to use the correct update pkg file; I recall there was also a dmg, so perhaps try that

- if you are getting a message of which app to update, it does sound like you may have downloaded the wrong update file; be sure to follow the path I provided exactly; this will grab the exact file:

 

ftp://ftp.adobe.com/pub/adobe/acrobat/mac/10.x/10.1.16/misc/AcrobatUpd10116.pkg

 

- make sure all Adobe apps and helpers are closed, including Bridge or any other Adobe Helpers (I disabled all those long ago as I do not use them)

- that's about all the advice I can offer

 

Good luck.

 

Screen Shot 2020-01-19 at 5.24.07 PM.png

 

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Install update and subscribe to Acrobat

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Apr 18, 2018 2
Adobe Community Professional ,
Apr 19, 2018

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you can check and update (by downloading the files directly and then applying them) here:  http://www.adobe.com/downloads/updates/

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Apr 19, 2018 0
Community Beginner ,
Apr 19, 2018

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Thanks for responding. I did look here but it's not on the list. I did find downloads for XI which I assumed was the next upgrade but that didn't work.

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Apr 19, 2018 0
Adobe Community Professional ,
Apr 19, 2018

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the last acrobat x update (10.1.16) is there (in addition to about twenty other x updates).  look more carefully.

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Apr 19, 2018 0
Most Valuable Participant ,
Apr 19, 2018

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There were no updates to 10.x to fix compatibility with High Sierra.

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Apr 19, 2018 0
Community Beginner ,
Jan 12, 2020

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2020 Update (January 12, 2020)

 

After the latest High Sierra update (10.13.6), Acrobat X Pro (10.1.1) kept crashing after initial launch.

Following a little research, I discovered the latest version of X is 10.1.16.

Acrobat X no longer self-updates, so it has clearly been outdated for awhile. It was still functioning fine in High Sierra until this latest Apple update.

In any case, should someone land here with the same issue, here is what I did with success.

Download and install the 10.1.16 update found here (Adobe has removed older version updates from their regular Updates Web page; use FTP):

ftp://ftp.adobe.com/pub/adobe/

     drill down to

     /pub/adobe/acrobat/mac/10.x/10.1.16/misc

I used the AcrobatUpd10116.pkg file.

Seems to be working for the time being.

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Jan 12, 2020 5
New Here ,
Jan 16, 2020

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THANK YOU macatakk! I have been struggling with this for days (January 2020) and your fix worked like a charm. Thank you so much!

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Jan 16, 2020 0
New Here ,
Jan 19, 2020

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I just started having crash problems with Acrobat Pro CS6. I followed your directions but when I install the package I get all the way to where it says choose the application you want to update, I navigate to the app and it is grayed out so I can't choose it! What am I doing wrong?

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Jan 19, 2020 0
Community Beginner ,
Jan 19, 2020

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Hello.

Very sorry, none of what you describe sounds anything like what I encountered in my update process, so I am not sure I can be of much help. I did not get a list of apps to update.

- make sure it is Adobe X Pro CS6

- make sure to use the correct update pkg file; I recall there was also a dmg, so perhaps try that

- if you are getting a message of which app to update, it does sound like you may have downloaded the wrong update file; be sure to follow the path I provided exactly; this will grab the exact file:

 

ftp://ftp.adobe.com/pub/adobe/acrobat/mac/10.x/10.1.16/misc/AcrobatUpd10116.pkg

 

- make sure all Adobe apps and helpers are closed, including Bridge or any other Adobe Helpers (I disabled all those long ago as I do not use them)

- that's about all the advice I can offer

 

Good luck.

 

Screen Shot 2020-01-19 at 5.24.07 PM.png

 

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Jan 19, 2020 3
New Here ,
Jan 20, 2020

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It turned out I had to install the dmg version, and it is working so far! I can't thank you enough, as I just lost about 3 days of my life trying to fix this. Thank you macatakk!!!

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Jan 20, 2020 0
New Here ,
Jan 22, 2020

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Thank you so much.  I have been trying to figure this out for over two weeks.  Unistalled all my CS6 apps, re-installed, used Time Machine to go back to a day prior to this happening, all to no avail. Just downloaded and installed 101.16 and keeping my fingers crossed.

 

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Jan 22, 2020 0
New Here ,
Jan 23, 2020

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Oh My gracious!!! THANK YOU THANK YOU!!! I spent 1.5 hours with Adobe on my computer trying to fix this.. Their solution was to download Adobe 2017 and it worked until they disconnected.. Then it crashed!! Fingers crossed it works for awhile longer!! Thanks!

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Jan 23, 2020 0
New Here ,
Feb 02, 2020

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Thank you, thank you, thank you, Macatakk! This worked! It resolved the problem of Acrobat closing itself after 10-15 seconds. I have Acrobat X on my older MacBook. A few days ago, out of the blue, it started automatically closing after being open for a few seconds. I downloaded and installed the update from the link you provided. No more problems so far. I really appreciate people like you who share your insight and solutions with us. Very grateful. It saved me a lot of time and frustration. 

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Feb 02, 2020 0
New Here ,
Feb 11, 2020

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Thank you macatakk!!

I have been going crazy. Acrobat stopped working about a month ago and I am not ready to upgrade to the latest OS.

Jan

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Feb 11, 2020 0
New Here ,
Feb 12, 2020

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Oh my! Like everyone else here I have spent far too much of my time trying to fix this problem and you have solved it! I wish I had found this page all those weeks ago. Thank you, thank you. I feel my sanity is returning. What a hero.

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Feb 12, 2020 0
New Here ,
Mar 17, 2020

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YAY!!! It worked! Thank you!!!

 

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Mar 17, 2020 0
Community Beginner ,
Apr 29, 2020

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macatakk, this link, is it for a PC or MAC.  I downloaded this and actually need the both fixes.  I'm going to give this a shot and will let you all know.

 

Thank you.  Looking forward to hearing from you.

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Apr 29, 2020 0
New Here ,
Apr 02, 2020

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Thank you very much for your update manual. It was really helpful. Now, I can go on with my work 🙂

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Apr 02, 2020 0
Community Beginner ,
Apr 29, 2020

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how can I get this update manual?  Thanks annel1

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Apr 29, 2020 0
Most Valuable Participant ,
Apr 29, 2020

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Apr 29, 2020 1
Community Beginner ,
Apr 29, 2020

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Thanks try67

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Apr 29, 2020 0
New Here ,
May 10, 2020

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May 10, 2020 0
New Here ,
Aug 05, 2020

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Thanks, macatakk.

Thank you for your update manual. It worked great for me too (08-05-2020).

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Aug 05, 2020 0