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Upgraded from an Upgraded Adobe Acrobat Version

New Here ,
Jul 26, 2020

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I purchased Adobe Acrobat XI in 2014 and upgraded it in 2017. Now I've moved that to my new laptop and purchased the upgrade to Adobe Acrobat 2020 Standard. During installation it's asking me for the serial key for one of 3 versions in 2017 (including Standard 2017), but it won't accept the serial key for the original XI version from 2014. Where is the other serial key for the 2017 upgrade? How can I make this work? Thank you.

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Install update and subscribe to Acrobat

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Upgraded from an Upgraded Adobe Acrobat Version

New Here ,
Jul 26, 2020

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I purchased Adobe Acrobat XI in 2014 and upgraded it in 2017. Now I've moved that to my new laptop and purchased the upgrade to Adobe Acrobat 2020 Standard. During installation it's asking me for the serial key for one of 3 versions in 2017 (including Standard 2017), but it won't accept the serial key for the original XI version from 2014. Where is the other serial key for the 2017 upgrade? How can I make this work? Thank you.

Topics

Install update and subscribe to Acrobat

Views

45

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 26, 2020 0
Most Valuable Participant ,
Jul 27, 2020

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You need to use the key from Acrobat 2017, supplied when you upgraded. If you registered, it should show in your Adobe account. 

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Jul 27, 2020 0
bas04 LATEST
New Here ,
Jul 27, 2020

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Thank you!

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Jul 27, 2020 0