User doesn't get an option to Check out a PDF from Sharepoint

[Krausr79]

We recently switched from SharePoint 2010 to 2016.  He uses Acrobat DC.  When he opens a PDF, it doesn't ask if he wants to check out the file.  For the rest of us, it does.  We've tried using Chrome and IE, opening files other than PDF, and files in different libraries.  The result is always the same: For PDFs, it doesn't let him check out and for us it does.

How can we get sharepoint (Or Acrobat) to let him check out PDFs?

[AnandSri]

Hello Krausr,

We apologize for the inconvenience caused, as per the description above, users are getting an option to Check out a PDF from Sharepoint, is that correct?

What is the dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

Also, refer to the following Adobe discussion which discusses a similar issue Why do I not get the checkout option when clicking on the document link in the SharePoint workflow t...

Sharepoint 2013 PDF check out and open option

Help us with the following information so that we can assist you in a better manner:

• Is it a Mac or Windows machine and the version of Acrobat installed?
• Is it specific to one PDF file or with all the PDF files?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Krausr79 · Accepted solution]

Looks like viewing in file explorer and opening directly works properly.  The version number is Continuous 2018.011.20040.  We don't have control over when it gets updated. We're working on Windows machines.  The problem is for any PDF across multiple libraries.

Thanks for the help so far