Copy link to clipboard
Copied
A user is getting a prompt in Adobe Acrobat XI to install Flash Player when she is trying to merge a couple of PDF files. Obviously she can't install Flash since it isn't supported anymore. I don't understand why it is prompting her to install Flash. This doesn't happen on all file merges. Just on a particular file that she is trying to merge. She said it has a digital signature in it. I know you can't alter files with digital signatures but she claims to be successfully merging other files with signatures. My question is what is causing this error. Is it because she has such an old version of Acrobat?
Because the file is digitally signed Acrobat defaults to merging the files using a Portfolio, which in Acrobat XI was typically done with Flash. I think they'll need to get Acrobat DC to be able to do it now, yes...
Copy link to clipboard
Copied
Because the file is digitally signed Acrobat defaults to merging the files using a Portfolio, which in Acrobat XI was typically done with Flash. I think they'll need to get Acrobat DC to be able to do it now, yes...
Copy link to clipboard
Copied
Thanks. I passed this info on to the user about the Portfolio and she was able to change the default from Portfolio to files and that fixed the issue for her.
Copy link to clipboard
Copied
@mauld-louie wrote:
This doesn't happen on all file merges. Just on a particular file that she is trying to merge.
Since she only has a few PDFs that she is trying to merge:
Jane