Verify Installed Adobe Acrobat Pro License

[AsktoLearn]

Is there a way to verify the validity of a perpetual license Adobe Acrobat Pro installed in a windows?

[MeenakshiNegi]

Hey,

Thank you for reaching out.

Could you please provide more details about the issue you are experiencing or elaborate on your question?

If you receive an error message when launching the application, please share it with us.

Let us know if you need any help.

Thanks,

Meenakshi

[AsktoLearn]

Hi Meenakshi,

My goal is to know the Adobe licenses we have acquired in the company. To check if how and what type (perpetual/subscription etc.) of licenses we currently have for future decisions in acquiring Adobe plans. 
I checked this tool:  AdobeExpiryCheck tool

Do you think this could help me identify the license that running in a computer?

Appreciate your recommended solution.

Thanks,
AsktoLearn

[MeenakshiNegi · Accepted solution]

Thank you for elaborating.

As you have mentioned, you are trying to check the information about the license acquired by the company. 

The Adobe Expiry Check tool only works for the volume serial numbers. It is a command-line utility for IT Admins to check whether Adobe products on a computer are using serial numbers that have expired or are expiring.

For more information, you may refer to this help document: https://helpx.adobe.com/enterprise/kb/volume-license-expiration-check.html 

To check what type of service plans you have, you may log in to your Adobe account using this link https://account.adobe.com/.

Sign in using your Adobe ID (email address used to purchase the plan) and password. Then go to Plans > My Plans.

Let us know if you have any questions.

Thanks,

Meenakshi

[AsktoLearn]

Appreciate your insight Meenakshi.
Just one last question for "knowing your license in installed software",
Is there any way to identify if the Adobe Acrobat pro installed in a computer:
1. Is not violating any license rules (i.e user might have installed a software using a link found in the internet) ?
2. Is a software installed via perpetual license?

The client that we are trying to help is challenged to access their Adobe Account and still not in the VIP plan. Hopefully, we're going there. We just need to have working recommendation to trace their licenses--- What they know is that they have perpetual licenses acquired between year 2014-2015.

[Test Screen Name]

The thing is, it depends on what types of license was acquired. If the purchasers just took out a regular "retail" subscription for Creative Cloud, then this is not at all suitable for business use. It is not transferrable, is exclusively for use by the original licensee, and the company doesn't even have the right to cancel it. It may be worth looking at the outgoings; retail licenses will be separately charged too, not consolidated. The alternative is "team" and "enterprise" licenses of various types. These are transferable, and do have a named administrator (which might not be you!)

[AsktoLearn]

Appreciate your insight.