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Video Buffering forever in Acrobat Pro DC for Mac

New Here ,
Jun 17, 2020

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The attached document contains a movie that should play on click (in Figure 8). After I click on it and set the appropriate trust in the file, the second time I click to reproduce the movie, the file buffers forever and does not reproduce the movie. A pop up window says "Buffering..." and the blue progression line has arrived to the right end of the pop up window, but nothing happens.

 

I can play other movies embedded in PDF files, and I know that when using Acrobat Pro DC on Windows the movie plays without problems. I have tried using in the Preferences>Multipmedia (legacy) both "QuickTime" and "Flash", but the problem persists.

 

The data of my system:

Acrobat Pro DC version 2020.009.20067

Operating system: Mac Os High Sierra version 10.13.6

Laptop: MacBook Pro (Retina, 15-inch, Mid 2014).

 

Is there anything I could do to properly play the movie in the mentioned PDF with Acrobat Reader Pro for Mac?

Thanks in advance for your help.

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Crash or freeze, General troubleshooting, Mac, View PDF

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Video Buffering forever in Acrobat Pro DC for Mac

New Here ,
Jun 17, 2020

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The attached document contains a movie that should play on click (in Figure 8). After I click on it and set the appropriate trust in the file, the second time I click to reproduce the movie, the file buffers forever and does not reproduce the movie. A pop up window says "Buffering..." and the blue progression line has arrived to the right end of the pop up window, but nothing happens.

 

I can play other movies embedded in PDF files, and I know that when using Acrobat Pro DC on Windows the movie plays without problems. I have tried using in the Preferences>Multipmedia (legacy) both "QuickTime" and "Flash", but the problem persists.

 

The data of my system:

Acrobat Pro DC version 2020.009.20067

Operating system: Mac Os High Sierra version 10.13.6

Laptop: MacBook Pro (Retina, 15-inch, Mid 2014).

 

Is there anything I could do to properly play the movie in the mentioned PDF with Acrobat Reader Pro for Mac?

Thanks in advance for your help.

Topics

Crash or freeze, General troubleshooting, Mac, View PDF

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89

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Jun 17, 2020 1
Adobe Community Professional ,
Jun 18, 2020

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You should use a MP4/h.264 encoded video, not an AVI.

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Jun 18, 2020 1
New Here ,
Jun 18, 2020

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Many thanks! I will let the publisher know about this possibility for them to change the format of the movie. I'll let you know whether the fix up works.

 

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Jun 18, 2020 1