Video playing in Interactive PDF problem

Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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Hi all!

Did anyone face this issue: when I have a video (mp4 naturally) inserted in my PDF (doesn't matter, from InDesign or added directly in Acrobat using Rich Media tool), it plays only audio content with a waveform instead of the video. 

2021-02-12_16-23-42.png

 I couldn't find where I might change this. 
If I publish online, all works fine 🙂 but I would like to realize what to do to read my doc in a desktop version.

Thanks in advance!

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General troubleshooting, View PDF

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New Here ,
Feb 14, 2021 Feb 14, 2021

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Hi, i have the same problem with last version of acrobat + reader. If I create a PDF with multimedia content with acrobat it plays well in acrobat but if i open it in reader only the audio is played ...

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