Wanted: Acrobat DC updates WITHOUT reboot

Explorer ,
Feb 18, 2021 Feb 18, 2021

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***To Adobe support***

I'm asking for an annoying problem to be fixed.

 

Acrobat DC is as far as I know the only Adobe app that does updates without asking in the background and requires a system reboot afterwards. Otherwise the app won't open PDF files anymore.

 

This issue interrupts my working process every time and costs valuable time saving and closing all projects and then having to restart the whole system in order to get Acrobat running again.

 

My questions:

1) Is this necessary because Acrobat is still a 32-bit application? PS / ID / AI etc. don't require a reboot after updating.

2) Will this be fixed in the announced 64-bit roll-out of Acrobat?

 

Thanks

Regards

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

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Most Valuable Participant ,
Feb 18, 2021 Feb 18, 2021

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(Not an Adobe reply. I agree it is outrageous that Acrobat updates without warning!!)

 

1) No, and the Acrobat installer doesn't make the decision to reboot either. It happens when the Windows Installer app finds it cannot update everything, usually because something is in use. Acrobat has many system components (browser add-on; shell extensions; search indexers; Office add-ins; print drivers; and more), so it is almost certain that a reboot will be forced. The other Adobe apps don't have that stuff, but if they did, they would need a reboot too. [Another reason why installing updates without a prompt is outrageous...]

2) No, because it isn't broken, and isn't related to 32- and 64-bit. I hope, however, that Adobe change their update timing soon, and I suggest you post a request at https://www.adobe.com/products/wishform.html

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Explorer ,
Feb 19, 2021 Feb 19, 2021

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Hi, thanks for your hint and sorry for my late reply.

 

I've posted a feature request here:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/42737531-wanted-...

 

Hope to hear from Adobe support soon.

Have a nice weekend.

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Explorer ,
Apr 26, 2021 Apr 26, 2021

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Guys,

Over two month passed since my post in Adobe UserVoice – no response yet.

 

Today another unsolicited Acrobat update in the background during working process. Had to close and shutdown everything again and it's getting really annoying because you just don't expect it.

No announcement, no decision about whether you might want to do the update later.

 

Does anyone have any ideas how to move forward on the matter?

 

Thanks

Regards

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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There is nothing more to do and there is little hope.

See this topic: https://community.adobe.com/t5/acrobat/crazy-and-brutal-update/m-p/11575543

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Explorer ,
Apr 26, 2021 Apr 26, 2021

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Hi, thank you for the link – I read the conversation and came across a reference.

 

I've disabled automatic updates in Creative Cloud client long time ago, but it's obviously that Acrobat is not affected by this setting.

I wasn't aware that there is a separate menu item "Updater" under Settings menu in the Acrobat app. Here you can deactivate automatic updates. As mentioned under the discussion link, how many people take a look for separated update settings because it is assumed that every Adobe app belongs to the CC family.

 

However, I wonder whether I will be notified of future updates or whether I will have to manually check for them at regular intervals when disabling automatic updates in Acrobat.

 

Is there any experience on this?

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