Warnings and Errors "Error attempting to read from file"

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Mar 10, 2021 Mar 10, 2021

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We are using adobe reader dc and adobe acrobat dc on a server. Some users have a license to edit pdf.

We are getting errors when trying to add a picture, we get the error "Error attempting to read from file" and then "the selected image could not be converted and placed in the document." 

 

We have tried multiple documents and pictures (different formats too). I was able to get this working when restarting the server and re-installing acrobat dc, but it has stopped working again.

 

Are the two versions not compatible, is there any solution for a terminal server environment for some to edit and some to have reader?

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Edit and convert PDFs

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