Weird jibberish characters in PDF

Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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I know there has been a lot of talk about this topic. BUT -


Why is it, that I have two similar PCs in my office - both run standard windows 10, and acrobat pro dc.

 

But on one of them some PDFs looks like jibberish - weird characters that don't make any sense.
It's not just from one source, that the PDFs are unreadable. 
Someone wrote that it was generated from companies using "not-adobe" programs to create their PDF, but thats not the case, since I have two PCs where one can read the PDFs and the other can't.

 

What is the solution - there has got to be one!

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Adobe Community Professional ,
Feb 11, 2020 Feb 11, 2020

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I guess a font issue.

Be sure that your 2 PCs uses the same.

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Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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The thing is, they are both standard PCs with Windows 10 - no alterations at all - so basically the same. 
If there is fonts missing on one PC, they should be missing on the other two - and which fonts should be missing?
I mean, this is Adobe we're talking about. I (and others) should not have this problem!

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Adobe Community Professional ,
Feb 11, 2020 Feb 11, 2020

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Be sure that this setting is the same on both:

 

LocalFonts.png

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Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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It is - but still just jibberishadobe.PNG

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Hey, did you manage to solve this one? It started on my PC as well 😕

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Same here 😕 any solutions?

thanks

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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Please, share a sample file otherwise we can only play guessing games.

https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

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Adobe Employee ,
Mar 30, 2021 Mar 30, 2021

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Most strongly agree. In order to provide anything other than a WAG (wild-assed guess) as to what is going, we need to see one or more sample files exhibiting the problem so that we can investigate exactly what the problem is.

 

There are a number of issues that could cause these problems. Generally, these issues revolve around either (1) unembedded fonts (yes, not embedding a font saves a few bytes of disk space, but the problems that can be encountered, oy!, (2) either missing or improper mapping tables for the fonts, or (3) both.

 

- Dov Isaacs, Principal Scientist, Adobe

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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When you export your PDFs from the source program, make sure to check the options to embed the fonts into the PDF.

If the PDF is already made, you can embed the fonts into the PDF with Acrobat's Preflight utility. But you first have to ensure that the fonts called by the PDF are installed on your computer.

 

All of the software companies are controlling their fonts, when and where you can use them, etc. One thing that's required is that the fonts are either embedded into the PDF or are available on your computer (and, or course, match those called by the PDF).

 

Follow the steps outlined in my Oct. 5, 2019 answer here: https://community.adobe.com/t5/acrobat/scrambled-text-when-viewing-pdf-documents-in-acrobat-standard...

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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