When did you start having to cancel free trial?

New Here ,
Feb 23, 2021 Feb 23, 2021

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Ever since the dawn of time (CC), adobe free trials have simply run their course, and you couldn't access the program after it was over. 

 

I tried Acrobat a few months ago, it ran out, and I moved on with my life. Now I have just noticed that I've been getting charged for it every month. When I went to cancel this, I they're threatening me with an early cancellation fee. 

 

Since I just went through a free trial with InDesign a few months prior, without issue when it ran out - I wasn't suddenly charged, I'm confused as to why I suddenly started getting charged for Acrobat. 

 

I need to speak with someone about getting this Acrobat sub cancelled without additional fees, as this is now how the system has ever worked (and I'm not in the US where this shadiness is acceptable behavior). Additionally, looking up how to speak to someone leads you into a circle of "click here for contact options" "click here to talk to someone" "click here for contact options" etc... forever, and no real humans. 

 

Please help. 

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Most Valuable Participant ,
Feb 23, 2021 Feb 23, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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