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When signing, graphic is not transparent...

Community Beginner ,
Mar 28, 2017

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Hello,

In Adobe Acrobat (any version after 6), when I sign a document, the background of my signature is transparent (it was created as a .gif). When I try to sign using Acrobat Reader DC (v2015.023.20070), though, that same transparent background turns White. How can I sign it so that the background remains transparent?

Thank you.

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Security digital signatures and esignatures

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When signing, graphic is not transparent...

Community Beginner ,
Mar 28, 2017

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Hello,

In Adobe Acrobat (any version after 6), when I sign a document, the background of my signature is transparent (it was created as a .gif). When I try to sign using Acrobat Reader DC (v2015.023.20070), though, that same transparent background turns White. How can I sign it so that the background remains transparent?

Thank you.

Topics

Security digital signatures and esignatures

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1.0K

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Adobe Employee ,
Mar 29, 2017

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Hi seanmcgu,

I have tried to add the signature using "Image" option under Fill & Sign tool in Adobe Acrobat Reader DC.

The background of the signature added was transparent.

Could you please let us know the exact steps you do to add the signature in the file.

It will be helpful if you can share the screenshot of the signature added in Adobe Acrobat and in Adobe Acrobat Reader DC.

Regards,

Meenakshi

Regards,

Meenakshi

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Community Beginner ,
Mar 29, 2017

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Hi, Meenakshi

Our Document Control department sends out PDFs with the signature blocks already input for us:

Signature transparency problem-a.png

All we have to do to sign is left-click on it, sign and save, and then close it. The graphic that is imported is initially setup from "Edit/Preferences/Signatures/Creation & Appearance", then under "Appearances", click "New". Once that is set up, it will always pull the correct image file but in Acrobat Reader DC, the same image doesn't come in with a transparent background:

Signature transparency problem-b.png

Thank you.

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Adobe Employee ,
May 04, 2017

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Hi seanmcgu,

Sorry for the delay in response.

Please try repairing the application and make sure that the application is updated to the latest patch relaeased.

Open the application and go to Help menu > Repair installation and Check for updates.

Now check if you still experience the same issue.

If the issue still persists, let us know the exact steps how you have created the digital signature.

Is it an issue on a particular system or PDF?

What is the dot version OS version installed on your system?

Regards,

Meenakshi

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New Here ,
Aug 14, 2020

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This is from 2017 however the problem still exists. 
I've created one Digital ID with a Signature Image and it comes out transparent (it was created from a PNG file who's background is transparent). However, i'm trying to help another colleague to do their own and their signature comes with a white background. I used the same method of creating the PDF file you need for the signature (starting from a transparent PNG file) and it still comes out with a white background.

 

Would love to get a resolution to this.

 

Using 

RichardP_876_0-1597432665820.png

 

 

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New Here ,
Aug 14, 2020

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Finally, figured it out.

The problem is the creation of the PDF file that you need for the signature. I tried converting the PNG to PDF from GIMP, Irfanview, and Windows Photo Viewer. None of those worked. 

 

However, if you create the PDF from within Microsoft Word, it somehow comes up with having transparent background.

I hope that helps someone. 

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