Whenever I open a file Acrobat DC, print screen pop-ups

Community Beginner ,
Jan 17, 2021 Jan 17, 2021

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Hey Guys,

Whenever I open a file Acrobat DC, print screen pop-ups. Even though I am sure that I did not click on the print button. It is really frustratiing espacially when I open multiple files. How I can reset these settings and fix the problem?

Thanks in advance.

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General troubleshooting, Standards and accessibility

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 17, 2021 Jan 17, 2021
This is usually caused by a script that's embedded in the file. Are all of these files from the same source? You can verify if that's the case by disabling JavaScript (via Edit - Preferences - JavaScript) and then open them. If the Print dialog no longer appears then it was indeed a script. You can try to remove it, if you wish. It's most likely a doc-level script, which you can find via Tools - JavaScript - Document JavaScripts. Look for a line that looks like this: this.print(); or just: print...

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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This is usually caused by a script that's embedded in the file. Are all of these files from the same source?

You can verify if that's the case by disabling JavaScript (via Edit - Preferences - JavaScript) and then open them.

If the Print dialog no longer appears then it was indeed a script. You can try to remove it, if you wish.

It's most likely a doc-level script, which you can find via Tools - JavaScript - Document JavaScripts.

Look for a line that looks like this:

this.print();

or just:

print();

And add "//" (without the quotes) before it. Then save the file, close it and re-open to check if it solved the problem.

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Community Beginner ,
Jan 17, 2021 Jan 17, 2021

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Oh, You are a 100% right. After reading your message I have realised that this problem is true only for the documents shared with me on Google Drive. (Most probably they are signed or protected - I don't know)

So, I have tried the solution you suggested step by step, and yeah, definitely it worked and solved the problem.

 

Thank you so much for your help and clear explanation.

Best.

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Adobe Community Professional ,
Jan 17, 2021 Jan 17, 2021

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You're welcome! However, this is not caused by Google Drive, and if the files were signed or protected you wouldn't be able to edit them in this way. It's the creator of the forms who decided to embed this code in them, probably trying to make it easier for people who just wanted to print them out, not considering it would be a nuisance for those who didn't...

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Community Beginner ,
Jan 17, 2021 Jan 17, 2021

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Ohh, that seems true, and it is useful for the ones who just print the documents from cloud instead of downloading. thanks again. 

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