Where does Acrobat save temp files?

Explorer ,
May 13, 2012 May 13, 2012

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I have Acrobat X set to autosave every 5 mins. It just crashed, but when I reopened the program, it did not prompt me to recover the autosaved file. Where is it? Can I open it manually?

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correct answers 1 Correct Answer

Adobe Employee , May 13, 2012 May 13, 2012
Here is the location for the AutoSave Folder on Win XP : C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\AutoSave                                                                    Win 7 : C:\Users\username\AppData\Roaming\Adobe\Acrobat\10.0\AutoSave\No, you cannot open the tmp folder. File is folder gets deleted automatically once you close Acrobat.Probably, you can set less time for AutoSave so if incase, Acrobat crashes, you lose minimum data.Regards,Deepak

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Adobe Employee ,
May 13, 2012 May 13, 2012

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Here is the location for the AutoSave Folder on Win XP : C:\Documents and Settings\username\Application Data\Adobe\Acrobat\10.0\AutoSave

                                                                    Win 7 : C:\Users\username\AppData\Roaming\Adobe\Acrobat\10.0\AutoSave\

No, you cannot open the tmp folder. File is folder gets deleted automatically once you close Acrobat.

Probably, you can set less time for AutoSave so if incase, Acrobat crashes, you lose minimum data.

Regards,

Deepak

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Explorer ,
May 14, 2012 May 14, 2012

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Thank you for replying, Deepak! It didn't ask if I wanted to open the autosaved file at all when I re-opened the program, so I don't think it would have mattered if it were set to save more often.

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Adobe Employee ,
May 14, 2012 May 14, 2012

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As you said, Acrobat deosn't prompt you to open the Auto saved file. So, when you make changes in any PDF. Do you see any temp file at the above mentioned location ? What's the size of it ? Ideally, when the Acrobat crashes, it prompts to recover the file on the next launch.

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New Here ,
Dec 10, 2013 Dec 10, 2013

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Hi Deepak,

Yesterday I was working on Adobe Reader XI file and I had some annotations on that (Which are soo important for me) but nevertheless I closed the file by mistake without saving. As you suggested above I checked the

C:\Users\username\AppData\Roaming\Adobe\Acrobat\11.0 but I don't see autosave folder there although I have the option to auto-save the document to a temporary file every 5 minutes was already turned on. I have 2 dat files in security folder which have the exact same date that i closed the file without saving. I am not sure if those are the one I look for. If yes I do not know how to open the dat file.

I have attached 2 snapshots. Could you please review them and help mw with this issue.

Path.JPGIn security file.JPG

Thanks,

Best regards,

Gamze.

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Adobe Employee ,
Dec 11, 2013 Dec 11, 2013

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Hi,

If you are using Reader then the location would C:\Users\username\AppData\Roaming\Adobe\Reader\11.0. I followed your steps and an AutoSave folder was automatically created under the mentioned hive. I would also recommend to use the latest Reader/ Acrobat version.

~Deepak

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LEGEND ,
Dec 11, 2013 Dec 11, 2013

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The file is temporary, not a general backup. The temporary file is deleted if you close (whether you save or not). The only purpose of the temporary saves is to recover if Acrobat or the computer crashes, power cut etc.

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New Here ,
Feb 05, 2014 Feb 05, 2014

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Yeah I just had Acrobat XI puke while saving a file.  No autosave, no recovery, nothing.   

I hate Adobe's software; but every other PDF editor out there that I've tried is worse.

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New Here ,
Mar 28, 2014 Mar 28, 2014

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One undesirable behavior of Adobe Reader is that when it is busy, clicking on exit button immediately closes all windows without warning. I just did that and lost the >10 documents that were open; when I reopened Reader, the files weren't restored.

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New Here ,
Feb 19, 2016 Feb 19, 2016

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I just worked a day on editing a document. Every time I it got glitchy or tried to save it gave me an error message. Every time I opened Adobe Pro again, the auto save file would prompt me to open it. The last time I received no prompt, I'm assuming because I told it finally to check the internet for solutions as well as closing the program, however no internet window ever came up and when I reopened Adobe, there was no prompt to recover the auto-saved file. I opened the file on the screen that I had been working on and it was the original scan....I was frustrated to say the least. I tried to find an autosave folder and it doesn't exist. Is there any hope?

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LEGEND ,
Feb 19, 2016 Feb 19, 2016

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If you recover from an autosave, it is VITAL to immediately save it to a new location. The autosave is not a permanent thing, it's only used to recover.

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Community Beginner ,
May 30, 2016 May 30, 2016

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Windows offers the possibility to recover deleted files (or folders) ( Recover lost or deleted files​ : "Navigate to the folder that used to contain the file or folder, right-click it, and then click Restore previous versions." )

Could this make it possible to restore deleted Adobe Reader autosafe files?

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Community Beginner ,
May 30, 2016 May 30, 2016

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I cannot find a folder called AutoSafe in C:\Users\Jakob\AppData\Roaming\Adobe\Acrobat\DC

Windows Explorer tells me that the folder C:\Users\Jakob\AppData\Roaming\Adobe\Acrobat\DC was last modified 30.5.2016 (yesterday). But non of the shown subfolders or files was last modified after 27.5.2016. And when I try to use the windows-feature "Restore previous versions" on the DC-folder it only suggest me 24.5.2016 or 22.5.2016. But I made a lot of comments in Adobe Acrobat Reader DC during 28.5.2016 and 29.5.2016 and the autosave files were only deleted today, I think.

So I am quite confused why I don't find the AutoSafe folder using "Restore previous versions" on windows 7

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LEGEND ,
May 30, 2016 May 30, 2016

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Restore Previous Versions uses Windows Backup. do you run a backup with Windows Backup every day?

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Community Beginner ,
May 31, 2016 May 31, 2016

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I don't run Windows Backup every day, but I thought windows does this by default. At least there are shoadow copies from many days without me doing anything to get them.

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New Here ,
Feb 11, 2017 Feb 11, 2017

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I have a similar problem on my computer, in there appear a message that gives a error to recover a file and gonna request help!
images how configuration have saved[Acrobat] local to save tmp.png[Acrobat] time to save tmp.png

and that message gonna show: [Acrobat] message to save.png

[Acrobat] message to save error.png

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New Here ,
Mar 16, 2017 Mar 16, 2017

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Where is this folder located on a Mac?

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New Here ,
Aug 14, 2019 Aug 14, 2019

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Did you find it?

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New Here ,
Jan 17, 2018 Jan 17, 2018

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For Adobe Acrobat Reader DC

C:\Users\AAAAA\AppData\Local\Temp

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Community Beginner ,
Nov 22, 2020 Nov 22, 2020

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does anyone know where the temp files are saved for Windows 10? adobe acrobat reader? its so poorly designed computers crash from time to time and now I can't find the temp files.

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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Read the other replies.

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LEGEND ,
Nov 22, 2020 Nov 22, 2020

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If Acrobat Reader doesn't invite you to reeopen the file, next time you start it, it is gone forever.

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New Here ,
Apr 16, 2021 Apr 16, 2021

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You can restore comments from tmp file. If Acrobat doesn't invite you to reopen file - do not close it (it will delete your tmp file)!

Follow this steps.:

1. Copy tmp file from C:\Users\[user]\AppData\Roaming\Adobe\Acrobat\DC to another location. Usually it is 1.tmp, 2.tmp etc.

2. Make backup of your pdf file (just in case).

3. Close acrobat and reopen just this one document.

4. Make sure that Autosave temporary file... option is enabled.

5. Make any change in the file - ad any comment or something (Acrobat will not create autosave file with unchanged file)

6. Wait 5 minutes. Monitor tmp file location.

7. When autosave folder appears with tmp file in it, kill Acrobat using task manager. Don't close it using File/close or X button. It must be unexpected closing.

8. Check the name of tmp file in AutoSave folder. E.g. in my case I saved 2.tmp file and newly created one was 1.tmp. Rename your saved file accordingly and replace file in AutoSave folder.

9. Open Acrobat directly from start menu (not by clicking your pdf file - open just Acrobat program).

10. Now you should see invitation to restore changes.

I just restored this way one file. I did some tests also and it looks that this solution works for Acrobat Reader DC and Adobe Acrobat X Pro.

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New Here ,
Apr 19, 2021 Apr 19, 2021

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thanks! Does this work when you've been editing a document in the cloud, and your computer crashes?

 

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New Here ,
Apr 20, 2021 Apr 20, 2021

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LATEST

Sorry. I don't know - I didn't try such scenario.

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