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White box appearing over PDF. cant do anything

New Here ,
Sep 20, 2020

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When i'm opening a pdf now there will be about 3 seconds and then this white box appears. nothing loads in it and when i close the white box it closes the whole PDF

 

pdf.PNG

 

 

 

 

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Crash or freeze, General troubleshooting

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White box appearing over PDF. cant do anything

New Here ,
Sep 20, 2020

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When i'm opening a pdf now there will be about 3 seconds and then this white box appears. nothing loads in it and when i close the white box it closes the whole PDF

 

pdf.PNG

 

 

 

 

TOPICS
Crash or freeze, General troubleshooting

Views

26

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 20, 2020 0
Dave__M LATEST
Adobe Community Professional ,
Sep 21, 2020

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I wonder if it is the 'Log into your Adobe account' dialog box that doesn't load/render properly.  If you are able to log in before or after dismissing the empty box, that might avoid this. 

My best,

Dave

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Sep 21, 2020 0