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A
alisonc67923625
Participating Frequently
May 21, 2019
Beantwortet

Why can JPEG files no longer be converted to PDF in Acrobat Pro DC?

  • May 21, 2019
  • 5 Antworten
  • 24029 Ansichten

For a couple of years now I have been able to create a PDF from JPEG files. And as of last week I can no longer do it. I went through Online Support twice and received two different answers. Would like to know officially why I can no longer create a PDF from a JPEG file? Thank you.

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Beste Antwort von Dov Isaacs

I am personally escalating this issue with management of Adobe's support organization to get to the bottom of how the OP ended up being referred to a non-Adobe “support” e-mail. We will directly work with the customer on this.

          - Dov

5 Antworten

Dov Isaacs
Dov IsaacsAntwort
Legend
May 22, 2019

I am personally escalating this issue with management of Adobe's support organization to get to the bottom of how the OP ended up being referred to a non-Adobe “support” e-mail. We will directly work with the customer on this.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    T
    Test Screen Name
    Legend
    May 22, 2019

    > Same person confirmed that the email address was a verified Adobe address.

    Do you mean that they confirmed that "Adobedesk@usa.com" is the email address for Adobe? This is very concerning. Please tell us exactly how you connect to this online support, it is still sounding like scammers. There have been many recent reports of convincing criminals.

    So, how did you get "online support"?

    A
    alisonc67923625Autor
    Participating Frequently
    May 22, 2019

    Yes, that is correct. Online support confirmed the email was a valid Adobe email account.

    I clicked on Help through the Adobe Acrobat Pro. It took me to the help page online and there was an icon to click on to chat with online support.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    May 22, 2019

    This is NOT Adobe Customer Support. You were scammed. Do not trust these people or any emails you get from them.

    Change your passwords immediately and run a full Anti-Virus and Anti-Malware scan on your computer. Also, keep an eye on your bank accounts and credit cards.

      T
      Test Screen Name
      Legend
      May 22, 2019

      Also did you give them your Adobe password?

        T
        Test Screen Name
        Legend
        May 22, 2019

        Alison, I’m afraid this does kook like someone is trying to scam you. Thats not a real Adobe email. They are pretending there is no fix so they can sell you stuff.  This is a terrible thing but it happens all the time. Did they say they would Skype you (Adobe don’t do that either)?

        Crucially, did you let them connect to your computer, or give any credit card info? Can you sent us the start of the message, where it gives their forum name? We can have them blocked at least.

          A
          alisonc67923625Autor
          Participating Frequently
          May 22, 2019

          Last week when I was trying to get this fixed, first online support wanted to do a remote session. I declined. Second person wanted to do remote session and I allowed it. From what I saw nothing erroneous was done.

          Last night online support wanted to do a remote session again insisting it was almost impossible to troubleshoot without doing a remote session. I declined and did not give access. Same person confirmed that the email address was a verified Adobe address.

          I did give my password. And I have changed it sense.

          So online support is not safe and has scammers???

          Furthermore, received an e-mail this morning saying my subscription was cancelled per my request and I made no such reques. Contacted online support and they say it’s active and the email was sent due to a technical error.

          This is all crazy!!

          try67
          Community Expert
          try67Community Expert
          Community Expert
          May 21, 2019

          Should still be possible, as far as I know. What exactly happens when you attempt to do so?

          It's more likely a bug than a change in policy.

          A
          alisonc67923625Autor
          Participating Frequently
          May 21, 2019

          Thank you for your reply. I receive an error saying the file is not a supported file type or is corrupted (which it is not corrupted) and that I need to print to PDF...

          I was told through online support I can no longer convert JPEGs to ensure files don't get corrupted(??).

          I'm not the most technical person, but it just seems odd that all of a sudden I cannot convert files.

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