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Why do I keep having to sign in to open a pdf in Acrobat DC?

New Here ,
Aug 19, 2020

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This started when Windows 10 updated and I had to renew my Adobe subscription as well. Very frustrating to be prompted for sign in every time I use Acrobat DC for pdf's.

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General troubleshooting, Standards and accessibility

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Why do I keep having to sign in to open a pdf in Acrobat DC?

New Here ,
Aug 19, 2020

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This started when Windows 10 updated and I had to renew my Adobe subscription as well. Very frustrating to be prompted for sign in every time I use Acrobat DC for pdf's.

TOPICS
General troubleshooting, Standards and accessibility

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65

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Aug 19, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hey!


Looking at the description given above, I believe you are getting the Sign In dialog box, every time you open/view a PDF within Acrobat DC.

If this is the case, then there are a few things that we'd like you to check-

1- Close Acrobat DC>Reboot your system

2- If you have Creative Cloud desktop installed, then Sign Out of the CCDA once. And Open Acrobat DC.

3- Acrobat will ask for Sign In again. Does this solve the problem for next time? If it doesn't, then-


Solution: 2

This issue is most often caused by restricted permissions on your computer for the following folders:

  • Adobe PCD
    SLStore

To set the permission to these folders follow the instructions given here: 


If this doesn't help, then try the

Soluion-3

  • Enter the name of the program in the search box on the taskbar, press and hold (or right-click) the search result, and then select Open file location.
  • Press and hold (or right-click) the program, select Properties, and then select the Compatibility tab.

(Alternately, if you have Acrobat DC icon at desktop, you could Right click at it, and select Properties and then select Compatibility tab)

compatibility.png

 

Hope this help!


Thanks,

Akanchha

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Aug 20, 2020 0
New Here ,
Aug 30, 2020

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This is very frustrating. What has changed that I am now prompted every time for sign in to Adobe Acrobat DC when I want to open a pdf? 

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Aug 30, 2020 0
New Here ,
Aug 28, 2020

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That did not work.

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Aug 28, 2020 0