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Why does "Enable fast find" crash the application when Find text is used?

Community Beginner ,
Aug 11, 2020

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The setting is under Preferences > Search

It closes all instances of opened windows. This is very annoyiung especially when viewing many documents. Crashing should be isolated to the individual documents like browsers.

 

Anyways, disabling fast find allows me to find text without crashing the application. It has been happening on all documents so far.

 

Sys Param

 

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3707292 KB
BIOS Version: ALASKA - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 2
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Version: 0.0.0.0
Check: Not Supported
Installed Acrobat:
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 20.12.20041.394260
Creation Date: 2020/07/30
Creation Time: 9:34:30 PM
Locale: English (United States)
Monitor:
Name: Radeon RX 580 Series
Resolution: 1600 x 900 x 60
Bits per pixel: 32
Monitor:
Name: Radeon RX 580 Series
Resolution: 3840 x 2160 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19041
Page File Space: 4194303 KB
Processor: AMD64 Family 23 Model 8 Stepping 2 AuthenticAMD ~3693 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: INWIN301
Temporary Directory: C:\Users\User\AppData\Local\Temp\
Time Zone: Eastern Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: User
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS

 

 Installed plugins

 

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api
    Version: 19.12.20036.342519
    Creation Date: 2019/08/21
    Creation Time: 8:00:18 AM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\DigSig.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\EScript.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Multimedia.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\ReadOutLoud.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Search.api
    Version: 19.12.20036.342519
    Creation Date: 2019/08/21
    Creation Time: 8:00:18 AM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SendMail.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Spelling.api
    Version: 19.12.20036.342519
    Creation Date: 2019/08/21
    Creation Time: 8:00:18 AM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM

 

Correct answer by TigerNZTH | Community Beginner

Uninstall + Reinstallation appears to solve the problem for now. Able to use all features AFAIK. Still reporting Not supported graphics as earlier.

Can still reopening the multitude of files and search as intended.

TOPICS
Crash or freeze, General troubleshooting

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Why does "Enable fast find" crash the application when Find text is used?

Community Beginner ,
Aug 11, 2020

Copy link to clipboard

Copied

The setting is under Preferences > Search

It closes all instances of opened windows. This is very annoyiung especially when viewing many documents. Crashing should be isolated to the individual documents like browsers.

 

Anyways, disabling fast find allows me to find text without crashing the application. It has been happening on all documents so far.

 

Sys Param

 

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3707292 KB
BIOS Version: ALASKA - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 2
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Version: 0.0.0.0
Check: Not Supported
Installed Acrobat:
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 20.12.20041.394260
Creation Date: 2020/07/30
Creation Time: 9:34:30 PM
Locale: English (United States)
Monitor:
Name: Radeon RX 580 Series
Resolution: 1600 x 900 x 60
Bits per pixel: 32
Monitor:
Name: Radeon RX 580 Series
Resolution: 3840 x 2160 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19041
Page File Space: 4194303 KB
Processor: AMD64 Family 23 Model 8 Stepping 2 AuthenticAMD ~3693 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: INWIN301
Temporary Directory: C:\Users\User\AppData\Local\Temp\
Time Zone: Eastern Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: User
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS

 

 Installed plugins

 

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Accessibility.api
    Version: 19.12.20036.342519
    Creation Date: 2019/08/21
    Creation Time: 8:00:18 AM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\DigSig.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\EScript.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Multimedia.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\ReadOutLoud.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Search.api
    Version: 19.12.20036.342519
    Creation Date: 2019/08/21
    Creation Time: 8:00:18 AM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\SendMail.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Spelling.api
    Version: 19.12.20036.342519
    Creation Date: 2019/08/21
    Creation Time: 8:00:18 AM
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api
    Version: 20.12.20041.394260
    Creation Date: 2020/07/30
    Creation Time: 9:34:30 PM

 

Correct answer by TigerNZTH | Community Beginner

Uninstall + Reinstallation appears to solve the problem for now. Able to use all features AFAIK. Still reporting Not supported graphics as earlier.

Can still reopening the multitude of files and search as intended.

TOPICS
Crash or freeze, General troubleshooting

Views

62

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Aug 11, 2020 0
Adobe Community Professional ,
Aug 11, 2020

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Hi.

 

From looking at the log provided I noticed the following areas of interest:

 

 

Available Physical Memory: 4194303 KB
Available Virtual Memory: 3707292 KB

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 2

Graphics Card:
Version: 0.0.0.0
Check: Not Supported

Monitor:
Name: Radeon RX 580 Series
Resolution: 1600 x 900 x 60
Bits per pixel: 32

Monitor:
Name: Radeon RX 580 Series
Resolution: 3840 x 2160 x 60
Bits per pixel: 32

OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19041


Page File Space: 4194303 KB

 

 

 

Look at the available RAM and then at the end of my edited log  look at the Page File Space (or size).

 

You have for both the physical RAM and the  Page File size (also known  as virtual memory in MS Windows and as swap space in Linux and Unix-like OS's), the same amount of digital storing memory: 4194303 KB 

 

That is about 4GB of physical RAM and 4GB of virtual memory in your hard drive. 

 

You have too much stuff going on with your applications and your hardware current  configurations.

 

Either increase the physical RAM or you will need to "Band-Aid" remedy the Page File Size in addition to testing with  different resolutions (like lowering it or setting it at the same resolution for both screens).

 

That said, maybe updating the monitor drivers wouldn't be inconvenient.

 

But the most important aspect is that Micrososft recommends to have the system manage it automatically, but if you have to change this, then calculate to have at least 1.5 times the amount of physical RAM for the virtual memory.

 

In Linux, for example, is usually doubled and never less than the physical amount of RAM. 

 

If you want to go technical about it you multiply 4194303 KB by 1024 to the sqaure and that is about 4GB (I hope I did it right). Then multiply that by 1.5 or 2.     

 

4,398,045,462,528 x 1.5 =   TOTAL Page File Space should be increased to : 6,597,068,193,792  (about 6GB)

 

Then let's also look at this part :

 

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 2

Graphics Card:
Version: 0.0.0.0

Check: Not Supported

 

Specially this part----->>>  Check: Not Supported

 

You may need to figure out if you're missing driver update for the unsupported monitor of it's resolution is impropperly detected by the video card adapter.

 

NOTE: Do not follow recommendations of deleting the Page File (Page.sys) from MS Windows. The OS needs it even if it becomes too over- inflated over time. If you  have to go down this path follow these tips instead:

 

 

To manually increasy the Page File see slide:

 

virtualmemory.png

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Community Beginner ,
Aug 11, 2020

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Thank you for your analysis. I do not believe physical ram to be the issue. The system still have more memory available. 4GB is the limitation of x86 software.. If it is memory issue then x64 might solve this problem.

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Community Beginner ,
Aug 11, 2020

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Community Beginner ,
Aug 11, 2020

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currently attempting re-installation

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Community Beginner ,
Aug 11, 2020

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Uninstall + Reinstallation appears to solve the problem for now. Able to use all features AFAIK. Still reporting Not supported graphics as earlier.

Can still reopening the multitude of files and search as intended.

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ls_rbls LATEST
Adobe Community Professional ,
Aug 11, 2020

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That's great !

 

I take back all the  unnecessary verbage.

 

Don't forget to mark your solution as correct answer.

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