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why i am not able to cancel my acrobat Adobe subscription in my account

New Here ,
Jun 22, 2020

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Hello, guys, I have purchased the acrobat adobe reader for editing all my academic previous question papers  and now my work is totally completed and i want to cancel   but when I try to cancel it showing me that it will debit the total year subscription how to

 

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why i am not able to cancel my acrobat Adobe subscription in my account

New Here ,
Jun 22, 2020

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Hello, guys, I have purchased the acrobat adobe reader for editing all my academic previous question papers  and now my work is totally completed and i want to cancel   but when I try to cancel it showing me that it will debit the total year subscription how to

 

[Link removed. -Mod.]

Topics

Cancel subscription, Edit and convert PDFs

Views

52

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Akki_24 LATEST
Adobe Employee ,
Jun 25, 2020

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Hey there,

 

We are sorry to hear about your experience so far. I have looked into your Adobe account and found that you are a subscriber of Acrobat DC. Upon cancelling the subscription, you might have been asked to pay for early termination fee.

Reason being, you have signed up for an annual subscription. Here are the terms and condition that you can go through to read about termination fee: Terms & Conditions

 

Since its an account issue, so we would suggest you to get in touch with our customer support team via chat or phone to see if there's anything that can be done in this scenario:

Click on the contact us icon at lower right corner of this page : https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

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