Why is my Adobe connection interrupted one day to the next

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hello,

For the past two days, every time I open a PDF document on my computer, a window opens asking me to connect to my Adobe account. Is this a new feature or is it an error? How can I keep the Adobe connection open without having to go through the signing-in connection every time?

Thank you for your answer,

Hervé Quatrelivre

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General troubleshooting

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Adobe Employee ,
Mar 31, 2021 Mar 31, 2021

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Hi Hervé

 

Hope you are doing well and sorry for the trouble. As described, every time you open a PDF document on the computer, a window opens asking to connect to Adobe account and you have to sign in everytime.

 

Would you mind sharing the screenshot of the error message for a better understanding.

 

Please check your connection to Adobe server as described in the help page: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Also, please check out the steps suggested in the help article: https://community.adobe.com/t5/acrobat/acrobat-keeps-asking-to-sign-in/m-p/11525698/redirect_from_ar... and see if that works.

 

Hope it will help.

 

Regards

Amal

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