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WINDOWS 10 Preview for PDF in EXPLORER stopped working

Community Beginner ,
Jun 19, 2020

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I am subscribing to ACROBAT PRO DC. It is fully updated (today).

When I am using WINDOWS 10 Explorer, I see THUMBNAILS of PDFs, properly.

I can NOT see a PDF Preview in the PREVIEW pane of Windows10 Explorer. I can see Previews of JPGs, PNGs, Text, Doc, Docx, Excel.....etc.  The Preivew pane is working (apparently)

I was able to see Preview's of PDFs until recently. I am not sure when it changed. I did not update the operating system (but Windows DOES mess around with itself...so...).

 

I reinstalled ACROBAT PRO DC. Nothing changed.

 

I tried an actual contact with Support and the Agent there never even understood the issue, he/she kept trying to tell me how to get "Thumbnails" to display, and THAT has never stopped working.

 

IS there a fix? Has MS finally broken Acrobat?

 

Thank you,

 

jp

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WINDOWS 10 Preview for PDF in EXPLORER stopped working

Community Beginner ,
Jun 19, 2020

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I am subscribing to ACROBAT PRO DC. It is fully updated (today).

When I am using WINDOWS 10 Explorer, I see THUMBNAILS of PDFs, properly.

I can NOT see a PDF Preview in the PREVIEW pane of Windows10 Explorer. I can see Previews of JPGs, PNGs, Text, Doc, Docx, Excel.....etc.  The Preivew pane is working (apparently)

I was able to see Preview's of PDFs until recently. I am not sure when it changed. I did not update the operating system (but Windows DOES mess around with itself...so...).

 

I reinstalled ACROBAT PRO DC. Nothing changed.

 

I tried an actual contact with Support and the Agent there never even understood the issue, he/she kept trying to tell me how to get "Thumbnails" to display, and THAT has never stopped working.

 

IS there a fix? Has MS finally broken Acrobat?

 

Thank you,

 

jp

TOPICS
General troubleshooting

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111

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Jun 19, 2020 1
Adobe Employee ,
Jun 19, 2020

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Hi Jp

 

We are sorry for the trouble. As described you are not able to see the PDF preview in the preview pane of Windows Explorer

 

Please try the following preference settings and see if that works:

Go to Edit > Preferences > General > Select  'Enable PDF thumbnail Preview in Windows Exploerer' > Click OK and reboot the computer.

 

Also please check for any missing /pending updates for Windows and try updating them and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

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Jun 19, 2020 1
New Here ,
Nov 02, 2020

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pdf preview in Windows 10 explorer worked perfectly until windows update about 4 weeks ago. Now I get a weird miniature view of pdf which is useless. "Enable pdf preview" was and still is selected. I have uninstalled and reinstalled Adobe Acrobat Pro DC twice and no change. This is hugely frustrating. Help....

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Nov 02, 2020 0
Saltbush LATEST
New Here ,
Nov 02, 2020

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Here's a screen pic

Screenshot (7).png

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Nov 02, 2020 0
Adobe Community Professional ,
Jun 20, 2020

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It's not a "solution" but you will find a workaround in the last post of this topic: https://community.adobe.com/t5/acrobat/pdf-desktop-icon-black/m-p/11022967?page=2#M248522

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Jun 20, 2020 1