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Windows Application (64 bit) crashes when using acrobat reader

New Here ,
Aug 24, 2020

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Hi,

I am using acrobat reader on my windows 64 bit machine. I have an application which crashes if I open pdf within the application. The same error occurred for 32 bit version of the application earlier which i managed to fix by going to EDIT->Preferences->Secutiy (Enhanced)->uncheck 'Enable Protected mode at startup'. 

Not sure why this error still persists in the 64 bit version of the application. 

View Reliability monitor says "AcrobatReader_dll unloaded".

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Crash or freeze, General troubleshooting, How to

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Windows Application (64 bit) crashes when using acrobat reader

New Here ,
Aug 24, 2020

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Hi,

I am using acrobat reader on my windows 64 bit machine. I have an application which crashes if I open pdf within the application. The same error occurred for 32 bit version of the application earlier which i managed to fix by going to EDIT->Preferences->Secutiy (Enhanced)->uncheck 'Enable Protected mode at startup'. 

Not sure why this error still persists in the 64 bit version of the application. 

View Reliability monitor says "AcrobatReader_dll unloaded".

TOPICS
Crash or freeze, General troubleshooting, How to

Views

31

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Aug 24, 2020 0
Most Valuable Participant ,
Aug 24, 2020

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There's no 64-bit version of Reader for Windows (only Mac), so I'm not sure what you're referring to...

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Aug 24, 2020 0
New Here ,
Aug 24, 2020

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64 bit application is a windows appliction (not acrobat reader) which uses acrobat reader. 

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Aug 24, 2020 0
New Here ,
Aug 24, 2020

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application_crash_reliability_monitor.PNG

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Aug 24, 2020 0