Word file won't convert to PDF correctly

New Here ,
Apr 23, 2021 Apr 23, 2021

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I have a Word file that uses a client's font.  When I convert to .pdf, the text converts as images.  I've tried embedding the font, but when I go to the option to embed, the fonts are not listed in the Windows directory to add.  When I check my C drive in the Windows folder and Fonts, they are listed there.  I have to make this document 508-compliant, so it's not working for that.  Any thoughts or ideas?

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Create PDFs, Standards and accessibility

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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There are several ways to create a PDF from MS Word. Some produce accessible tagged PDFs, others don't.

What steps are you taking to make yours?

 

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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New Here ,
Apr 23, 2021 Apr 23, 2021

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I'm using the "Save As" function.  I've also used the PDFMaker and neither work.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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OK.

Let's go back to the PDF Maker because it's really the best method to create an accessible PDF from MS Office.

 

Follow the steps here and let us know if that solved the problem.

https://community.adobe.com/t5/acrobat/exporting-from-word-to-adobe-pro-dc/m-p/10659176

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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New Here ,
Apr 23, 2021 Apr 23, 2021

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I've already tried this.  When I go to the window to embed the fonts, they do not show up  in the Embedding Font Source list.  They are in my Windows/Fonts directory on my C drive, but they don't show up here to add to the "Embed Font" column.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Ah, go back and reread the instructions.

You want the two yellow fields blank, as shown. And the items at the top are checked.

Match the screen capture exactly.

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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New Here ,
Apr 23, 2021 Apr 23, 2021

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Just did this exactly as in the above instructions and when my document converts, it converts everything as an image and when I open, it automatically runs page recognition.  I believe that this font just will not work with Adobe.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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[EDITED: system lost some of my earlier reply and jumbled the text.]

 

Well, maybe, but I really don't think so. Even if the font didn't work, PDF Maker would substitute another font and you wouldn't end up with an image of the document in the PDF.

 

But let's check the font to be sure. What's the font?

Since you're on Windows, find it in C:/Windows/Fonts.

Find the font's icon.

  1. Right-click on it, select Properties.
  2. Then select the Details tab. Either tell us what each line says (don't skip any) or post a screen capture here.
    Here's a sample:
 

 

Next step:

  1. Double click the font's icon (not a right-click).
  2. Tell us what you see in the 3rd line. It's highlighted in my sample below.

Font_Properties_02.png

 

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Note, something's wrong with the forum system right now. I can't get it to post the correct screen captures.

Here's the missing sample from the 1st part of the above reply.

Font_Properties_01.png

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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New Here ,
Apr 23, 2021 Apr 23, 2021

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I'm not sure why, but my IT Department just ran it again and it worked this time.  I guess it just took the IT touch. Thanks for the suggestions though.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Very glad you got it resolved!

Good luck.

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs |
Books & Classes | PubCom

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