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XI Pro Closes Unexpectedly

New Here ,
Feb 05, 2020

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Whenever I open any PDF it closes unexpectedly within 30 seconds. No error messages. I have tried re-installing the program several times. I am using windows 10 and it has been installed on this computer for a year now, but this just started hapeneing in the last few weeks. 

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XI Pro Closes Unexpectedly

New Here ,
Feb 05, 2020

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Whenever I open any PDF it closes unexpectedly within 30 seconds. No error messages. I have tried re-installing the program several times. I am using windows 10 and it has been installed on this computer for a year now, but this just started hapeneing in the last few weeks. 

Adobe Community Professional
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General troubleshooting

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Feb 05, 2020 1
Adobe Community Professional ,
Feb 05, 2020

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Hi,

Can you confirm the exact version of the software and of the operating system you are using?

Also, can you descbribe what changed (including Updates/Upgrades) since this process worked correctly?

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Feb 05, 2020 0
Adobe Community Professional ,
Feb 05, 2020

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You might get some sort of indication looking at your Crash log

https://www.digitalmastersmag.com/magazine/tip-of-the-day-how-to-find-crash-logs-on-windows-10/

 

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Feb 05, 2020 0
Adobe Community Professional ,
Feb 05, 2020

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Updating your Acrobat to version 11.0.23 will solve this issue.

Help menu : Check updates

or

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

 

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Feb 05, 2020 0
New Here ,
Feb 05, 2020

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Thank you Eric and JR. Updating to 11.0.23 would not work, so I updated to 11.0.01 and it seems to be fine now. Not sure why anytime Adobe tries to update automatically it come back with and error saying this program has been updated by some ther means, but it is working fine now. Your help was much appreciated!!

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Feb 05, 2020 1
LeDancer LATEST
New Here ,
Aug 14, 2020

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To zawhite, THANK YOU!! THANK YOU!! Like Cglimor said, Hot $%&@ !! “Upgrading” to the original 11.0.01 WORKS !! My guess, and it’s only a guess, is one of Adobe’s later upgrades doesn’t play well with Windows 7 Pro, sp-1 (my system). I’ve spent months on this and I can’t afford the $$$ for the newer releases of Acrobat. So again, THANK YOU!!
Just Bill 🙂
BTW, to all others, don’t forget to turn off the “Automatic Updates”

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Aug 14, 2020 0
New Here ,
Apr 17, 2020

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Hallelujah! That worked for me too! So simple but I didn't think about it for months! I had tried uninstalling and reinstalling Adobe, uninstalling other applications that I thought were affecting it, cleaning up temporary files, and more. Thanks JR!

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Apr 17, 2020 1
New Here ,
Jun 23, 2020

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Yes, to avoid the Acrobat pro 11 crash, upgrade the Acrobat pro 11 to 11.0.23. I have the same issue with multiple users and after upgrading to the latest version 11.0.23 issue resolved.

 

Download the update from below link -

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Macintosh

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

 

Thanks.

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Jun 23, 2020 1