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Yanniboy

New Here ,
Aug 24, 2020

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Juat signed up for the 7 day free trial of Acrobat Pro DC ... it says i'm good to  go but it still pushes me back into the 7 Day trial and will not let me edit the PDF ... can't get out of the loop. I've downloaded and installed 3 times. Any idea brfore I cancel this trial

 

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Edit and convert PDFs

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Yanniboy

New Here ,
Aug 24, 2020

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Juat signed up for the 7 day free trial of Acrobat Pro DC ... it says i'm good to  go but it still pushes me back into the 7 Day trial and will not let me edit the PDF ... can't get out of the loop. I've downloaded and installed 3 times. Any idea brfore I cancel this trial

 

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Edit and convert PDFs

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21

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Aug 24, 2020 0
Most Valuable Participant ,
Aug 24, 2020

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You need to make sure you're opening the file in Acrobat, not in the free Reader.

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Aug 24, 2020 0
gary_sc LATEST
Adobe Community Professional ,
Aug 24, 2020

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Looking at the warning could you possibly have downloaded this under a different account name?

 

This type of issue, account issues, can only be resolved by calling Adobe Customer Support.

They are available Monday through Friday at +1 800-833-6687. When you call them I do suggest you ask if you can be given an extra day due to the complications you are currently having. Good luck!!

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Aug 24, 2020 0