Hi, we currently have perpetual licensing for our Acrobat Pro products version 2017.
These were upgraded from 2015, and I want to now upgrade them to 2020. I have been told by my vendor that this isnt possible, as they were already upgraded. You cant upgrade again.
I find this hard to belive, I have been upgrading microsoft products since Office 97 and Windows NT!
Has anyone had any experience with this?
I did get an Adobe accounts manager try and strong arm me to go to Subscription 12 months back, but we have various reasons as to why perpetual is better for us. But it seems the whole company is trying to strong arm perpetual users to subscription.
You don't "upgrade again". What you upgrade is not the Acrobat 2015 product again, but the new Acrobat 2017 product you got last time. Don't mention the Acrobat 2015 product, it's going to confuse the vendor.
Thanks for the replies and confirmation. I've had a terrible time with whoever our Adobe sales manager was. Even threatening legal action because we installed Acrobat on our Remote Desktop server, whcih to them consititutes us needing some kind of automation license which was in the tens of thousands of dollars when there was no automation going on!