Zero Integrity at Adobe - Customer support is TERRIBLE

New Here ,
Feb 17, 2021 Feb 17, 2021

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I have an issue with Adobe Acrobat freezing case #ADB-17892995-Q7P6 

Level 1 was unable to resolve the issue so the case was escalated to level 2 and a callback scheduled.

 

For FIVE busisness days in a row we were sitting by the computer waiting for a call that never came. The call was rescheduled until the next day and we were stood up.

I tried calling support today and  I've been disconnected twice and I am in DISBELIEF at the lack of integrity at this company and how bad support is. 

There is absolutely nothing I can do I keep getting put into queues and disconnected. I think they are trying to get rid of me personally and have no intention of dealing with this issue.

 

WOW I'm blown away.....

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Crash or freeze

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Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

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Would you mind explaining the issue in detail here and see if some memebers of the community or myself can assist you?

 

At a minimum describe the operaring system version, the Adobe Acrobat version and  update version, and the event that caused the problem.

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble and the unpleasant experience.  As described the Adobe Acrobat is freezing.

 

We need some more information for a better understanding:

 

- What is the workflow/steps you are doing, that leads to application freezing?

 

- What is the version of the OS and the Adobe Acrobat  you are using? To check the version of the application, go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

- Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also, if the file is stored on a shared network/drive, please try to download it to your computer locally and check if that helps.

 

You may also try the troubleshooting steps provided in the links below and see if that works:

 

For Windows :- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

 

For MAc :- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html 

 

 

Regards

Amal

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