ABODE IS CHARGING ME 36 € WHEN I HAVE CANCELED ALL SERVICES WITH THEM, CANT TALK/EMAIL THEM, ANYONE CAN HELP??

Report · Jan 22, 2015

I received a message last summer telling me my suscription had ended. And when I visit my profile, plans etc there is nothing.However they are charging me 36 € a month I wonder for what??? and How can I cancel it.

I´ve tried online but I can´t because in my profile there is nothing:

Then, I´ve tried calling a "sales number" for Spain with, again, no succes ( no one answers).

This is possibly the worst costumer service I´ve ever had. I finally decided to simple ask the bank to stop paying them. I hope they will react after that.

If anyone knows how to contact abobe and get a real response ( not a single set of instructions that do not apply to all cases) please get in touch: [private information removed by moderator]

Thanks

Report · Jan 22, 2015

Hi Maria,

I can understand your frustration. I've checked your account. It appears that you have an expired Creative Cloud subscription tied to the email address that you use here in the forums. Is it possible that you may have signed up for something using a different email address?

You may want to Contacto con el servicio de Asistencia al cliente to speak with an agent, so that they can help figure out where that charge is coming from.

Best,

Sara

Report · Jan 23, 2015

Many thanks for your response Sara and for being the first person who has actually tried to help.

Unfortunately there is no other email address attached to that account and everytime I have tried to use Contacto con el servicio de Asistencia al cliente I was froced to choose options that lead me to the explanation of how to cancel my "already expired" account. Now, i´ve even tried to contact Adobe via the only "real emails" that I could find: "PR" and "IR".( Unsurprisingly I got no answer).

It is truly unbelievable that there is virtually no way of finding a way to get in touch with a human being (phone, email) to solve this.... I mean I don´t even need a spanish speaking person, could sort it out in english or french but pleease I just need someone who can check on the insides of your invoicing systems, find out what the problem is and solve it!!!

So, I went for the only option I had left, told the bank to stop paying adobe and recommend anyone I know to use another software. Obviously that does not mean much for ADOBE as a company but it does for me.

A very Disappointed user,

María

Report · Jan 23, 2015

I also found more froum entries on this issue so I am not the only one. For other users around this is the best advice I found to cancel an Adobe Account:

"This is how I canceled my Adobe CC nightmare

1. Cancel the Credit or Debit Card that you currently have your Adobe Account linked to, as they provide no way of removing it.

2. Make sure you have all the Case Numbers for your "Chat Session" attempts.

3. Contact Adobe Customer Service via phone, expect either a long wait or you can leave your information via the prompts and Customer Support will call you back.

4. Make sure and tell them you have your Case Numbers from the Chat attempts.

Customer Support called me back within 30-45 minutes. They were willing to just drop my subscription this morning without any problems or additional fees.

Make sure you cancel the card very first thing though. That should insure that they can't continue to charge you anymore."

I find this very sad...