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Acrobat DC updater fail

New Here ,
Apr 20, 2018 Apr 20, 2018

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Hi,

I have a subscription to DC and recently the updates have been failing with error 1646 "uninstallation of the update package is not supported".  Research said to uninstall DC.  When i try that i get "uninstallation of the patch package is not supported".  What do i do next?

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correct answers 1 Correct answer

Adobe Employee , Apr 23, 2018 Apr 23, 2018

Hi Ziggy,

I believe you are referring to the free application Adobe Reader DC? Looking at your account information there isn't seems to be any subscription registered.

You may run the cleaner tool to remove any old Acrobat application (if any) or its traces.

Windows- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Mac- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And re-download it through-  Adobe Acrobat Reader DC Install for all versions 

Let us know if it still doesn't

...

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Adobe Employee ,
Apr 23, 2018 Apr 23, 2018

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Hi Ziggy,

I believe you are referring to the free application Adobe Reader DC? Looking at your account information there isn't seems to be any subscription registered.

You may run the cleaner tool to remove any old Acrobat application (if any) or its traces.

Windows- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Mac- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And re-download it through-  Adobe Acrobat Reader DC Install for all versions 

Let us know if it still doesn't work.

Regards,

Akanchha

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New Here ,
Apr 23, 2018 Apr 23, 2018

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Hi Akanchha,

Yes I have a subscription which I pay $15 per month for charged automatically to my credit card. Please review your records to ensure that I have the proper designation. I hope this is not what's causing the problem. Will your solution work with or without the subscription?

Regards,

Adrian

Get Outlook for Android<https://aka.ms/ghei36>

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Adobe Employee ,
Apr 30, 2018 Apr 30, 2018

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Hey Ziggy,

Sorry for the delay in response to your previous query. And thanks for confirming that the solution provided above worked for you.

Let us know if there is any further assistance is required.

Regards,

Akanchha

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New Here ,
Apr 27, 2018 Apr 27, 2018

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Ran this tool and it worked.  Uninstalled DC and reinstalled.  Everything seems fine.  Thanks Akanchha

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